BIRDIE-ANN POWELL
Summary
A cheerful, detail-orientated, self-motivated, and dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
16
16
years of professional experience
Work History
Virtual Customer Service Representative 1
Comcast
01.2023 - 05.2023
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Retained Customers through a discovery process to determine their current level of satisfaction and identified reasons for requests to cancel where applicable.
- Retained Customers by selling and upselling products.
- Multitask and use multiple computer systems and tools to apply information to all customer interactions.
- Met and achieved established goals and performance metrics.
- Demonstrated expertise and knowledge to assist customers with product questions.
Remote Customer Service Representative
Appleone STAFFING AGENCY
05.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Filed insurance claims and created appointments.
- Implemented various computer systems.
Customer service representative
LiveOps
10.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers with orders and selling/upselling products.
- Use of multiple computer systems.
- Technical support duties.
Rideshare Driver
Raiser LLC
07.2016 - 09.2022
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Transported passengers safely to their requested destination.
- Delivered orders to customers in a prompt and timely manner.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
AMAZON FULFILLMENT ASSOCIATE
AMAZON WAREHOUSE
11.2018 - 06.2019
- Selected and filled orders from stock to fulfill customer requirements.
- Worked in a fast-paced environment to complete tasks promptly.
- Scanned, sorted packages, and loaded packages onto driver vans.
- Followed procedures at all times for personal and team safety.
CARE PARTNER
WELLSTAR HEALTHSYSTEM
06.2014 - 05.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Carried out responsibilities with patient admission and discharge.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Recorded and emptied patient output of NG-tube, JP-drain, Accordion drain, and Foley.
- Phlebotomy.
- IV and Foley catheter removal
- Assisted patients with incentive spirometry and O2 delivery (mask, nasal cannula)
- Vital signs, use of 12-lead EKG, and Holter Monitor
- Bedside reporting.
- Computerized charting, EPIC.
PATIENT CARE ASSISTANT
EMORY HEALTHCARE
04.2018 - 11.2018
- Same duties as above.
- Assisted with patient care in Cardiovascular and Thoracic ICU.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Secretarial Duties.
- Computerized charting, CERNER.
SHIFT SUPERVISOR
CVS PHARMACY
10.2007 - 12.2012
- Supervised employees/managed shifts, opened/closed store, established priorities, and identified and reacted to in-store repairs
- Assisted customers, handled customer relations issues, and promoted a positive shopping experience
- Priced and stocked merchandise organized and executed displays of merchandise
- Administered and monitored Loss Prevention programs and systems, completed all cash control procedures, analyzed reports, identified, and reacted to shoplifters, ensured price accuracy, and protected store assets
- Handled all cash functions, keys, safe, and registers.
- Completed store opening and closing procedures and balanced tills.
- Identified, and ordered low-stock merchandise.
- Oversaw and executed daily reports of sales/forecasts.
- Worked effectively with the store manager and crew and effectively communicated information to management.
TECHNICIAN
EXPLORER TECHNOLOGY GROUP
10.2008 - 04.2009
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Performed maintenance, calibration, assembly, and repair of electronic and hydraulic equipment used in the battery industry.
- Used various tools, including soldering irons, multimeters, specialized software, and computers designed to communicate with specific pieces of hardware to repair and adjust equipment.
- Acquired experience in removing and replacing faulty parts on circuit boards.
- Maintained detailed logs of all maintenance and repair performed on each piece of equipment.
Education
Associate of Applied Science - Biomedical Engineering Technology
Chattahoochee Technical College
Marietta, GA09.2008
Skills
- Microsoft Office
- HTML
- CSS
- Type 60WPM
- Equipment Repair
- Calibration
- Tact and Sensitivity
- Call Center Operations
- Cash Register Operations
- Appointment Scheduling
- Understanding Customer Needs
- Sales and Upselling
Timeline
Virtual Customer Service Representative 1
Comcast
01.2023 - 05.2023
Remote Customer Service Representative
Appleone STAFFING AGENCY
05.2022 - 01.2023
Customer service representative
LiveOps
10.2021 - 01.2023
AMAZON FULFILLMENT ASSOCIATE
AMAZON WAREHOUSE
11.2018 - 06.2019
PATIENT CARE ASSISTANT
EMORY HEALTHCARE
04.2018 - 11.2018
Rideshare Driver
Raiser LLC
07.2016 - 09.2022
CARE PARTNER
WELLSTAR HEALTHSYSTEM
06.2014 - 05.2019
TECHNICIAN
EXPLORER TECHNOLOGY GROUP
10.2008 - 04.2009
SHIFT SUPERVISOR
CVS PHARMACY
10.2007 - 12.2012
Associate of Applied Science - Biomedical Engineering Technology
Chattahoochee Technical College
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