Birina Singh
Hayward,CA
Summary
Results-oriented bank branch manager with 10 years’ experience and a track record of success within the industry. Looking to leverage management, sales, and customer service skills to impact the success and growth of a Bay Area financial institution.
Overview
13
13
years of professional experience
Work History
Branch Manager
San Francisco Federal Credit Union
09.2022 - Current
- Maintain exceptional customer service and branch operations, including compliance, recruiting, auditing branch transactions while following Banking guidelines and Federal regulations
- Exceeding in Branch goals in sales, lending and investments
- Mentoring other team members at the branch for success
- Oversaw loan processing workflows and maintained minimal backlogs
- Assisted and reviewed quoting, underwriting, and documentation requirements
- Accomplishments: Branch was ranked #3 in North California in meeting its sales and loan units within a 6- month period.
Sr. Branch Manager
Chase Bank
10.2018 - 07.2020
- Maintaining exceptional customer service and branch operations, including compliance, recruiting, auditing branch transactions while following Banking guidelines and Federal regulations
- Exceeding in Branch goals in sales, lending and investments
- Mentoring other team members at the branch for success.
Branch Manager
US Bank
08.2017 - 09.2018
- Lead the selection, training, supervision, and evaluation of branch staff—including recommendations to bonus payment or other incentive-based structure
- Maintain exceptional branch operations, including compliance with approved policies and procedures, auditing branch transactions, and following BSA and CIP regulations
- Monitor the tracking of attainment of branch sales, in conjunction with banking services and finance
- Responsible for the retention and expansion of existing client relationships and the development of new business
- Manage CRM tracking system and facilitate frequent updates of sales pipeline information
- Accomplishments: Top loan producing branch in the district and #3 in the region
- Achieved 100% on customer surveys for a year.
Branch Manager
Bryan Cave
09.2016 - 08.2017
- Oversaw branch operations, including distribution, customer service, human resources, administration, and sales in accordance with bank objectives
- Provided and promoted legendary service within the branch and to all customer inquiries
- Achieved key performance indicators in premium volume, loan units, late charge revenue, cancellation ratios, and charge off activity
- Oversaw loan processing workflows and maintained minimal backlogs
- Assisted and reviewed quoting, underwriting, and documentation requirements
- Accomplishments: Branch was ranked #3 in North California in meeting its sales and loan units within a 6- month period, achieving over $20 million in revenue
- 150 average loans booked a day with average revenue of over $1.5 million a day.
Branch Manager
IPFS
05.2011 - 06.2016
- Conducted and approved quarterly and yearly performance evaluations of associates and developed and monitored individual quarterly development plans for all direct reports
- Generated sales lead through community outreach activities and developing business partners while building internal relationships
- Ensured audit and compliance procedures of the center were followed while maintaining the highest level of customer service
- Managed difficult situations with customers and provided proactive solutions
- Accomplishments: Ranked #1 branch in the district for five months straight, meeting and exceeding sales and loan goals on multiple occasions and best customer service award for the quarter.
Education
Masters - Literature
GNDU India
Skills
- Microsoft Office Suite
- Excel
- Attention to Detail
- Friendly yet Firm
- Goal Oriented
- Relationship building and management
- Employee Development
- Financial Oversight
- Coaching and Mentoring
- Customer Service
Activities
- Volunteer Work/Community Involvement
- Traveling
- Pet Care
- Bilingual
Timeline
Branch Manager
San Francisco Federal Credit Union
09.2022 - Current
Sr. Branch Manager
Chase Bank
10.2018 - 07.2020
Branch Manager
US Bank
08.2017 - 09.2018
Branch Manager
Bryan Cave
09.2016 - 08.2017
Branch Manager
IPFS
05.2011 - 06.2016
Masters - Literature
GNDU India
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