Biron Jimenez
Temple Terrace,USA
Overview
8
8
years of professional experience
1
1
Certification
Work History
BBTIII
Altice USA
08.2024 - 10.2024
- Provides quality internal and external customer service surrounding the Company values.
- Installs, tests and troubleshoots broadband residential or commercial services including video, data and telephone from tap to customer locations.
- Installs, tests and troubleshoots commercial services including but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice services.
- Utilizes network tools and troubleshooting knowledge to resolve network problems.
- Resolves issues at installation and on scheduled service call from customer's locations to the bridger.
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures.
- Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products.
- Resolves or escalates customer complaints, as appropriate.
- Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle.
Fiber Optic Technician
NextGen/Conexa
12.2024 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
BTTII
Cablevision Altice Usa
07.2023 - 10.2024
- Provides quality internal and external customer service surrounding the Company values.
- Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices.
- Utilizes network tools and troubleshooting knowledge to resolve network problems.
- Resolves issues at installation and on scheduled service call from customer's select locations to tap or pole.
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures.
- Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products.
- Resolves or escalates customer complaints, as appropriate.
- Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle.
- Meets scheduled appointment windows.
- Completes work orders and other documentation on paper and/or by mobile device.
- Represents Company to collect payments and equipment; secures appropriate customer signatures.
- Maintains network integrity through preventive maintenance and home certifications.
- Adheres to established maintenance windows for all outages.
- Uses small hand tools, power tools, meters, and other test equipment.
- Maintains and secures Company truck and equipment.
- Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
- When applicable rearranging and reconnecting coaxial or fiber optic service drops at pole, underground- or building terminals.
Package Handler
FedEx
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cable Technician
Wired Communication
02.2021 - 06.2023
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Chef
Key Food Supermarket
01.2019 - 02.2021
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Package Handler
UPS Customer Center
10.2018 - 12.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Deli Manager
Fine Fare Supermarket
06.2017 - 09.2019
- Set schedules for staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on a regular basis.
Education
Associate Of Science - Mathematics
Bronx Community College
Bronx, NY09.2023
GED -
LaGuardia Community College of The City University of New York
Long Island City, NY04.2015
No Degree - Cuny Star
Bronx Community College of The City University of New York
The Bronx, NY02.2023
Skills
- Account Issues
- Cable Tray Systems
- Cabling Layouts
- Telecommunications Systems
- Service Quality
- Reading Comprehension
- Fiber Testing
- Fiber tech installer
Certification
- Wireless communication
- Premise troubleshooting
- Broadband installer
- Radio Frequency basics
- Customer satisfaction
Timeline
Fiber Optic Technician
NextGen/Conexa
12.2024 - Current
Package Handler
FedEx
10.2024 - Current
BBTIII
Altice USA
08.2024 - 10.2024
BTTII
Cablevision Altice Usa
07.2023 - 10.2024
Cable Technician
Wired Communication
02.2021 - 06.2023
Chef
Key Food Supermarket
01.2019 - 02.2021
Package Handler
UPS Customer Center
10.2018 - 12.2020
Deli Manager
Fine Fare Supermarket
06.2017 - 09.2019
Associate Of Science - Mathematics
Bronx Community College
GED -
LaGuardia Community College of The City University of New York
No Degree - Cuny Star
Bronx Community College of The City University of New York