Birukitawit Minyahil
Atlanta,GA
Summary
Highly motivated and diligent with three to five years of industry sales experience in a fast-paced retail environment where excellent communication is essential. Top-notch issue resolution and customer engagement talents. Brought sales expertise and strong listening skills to the team with a history of building customer loyalty with fast, friendly, and knowledgeable service. Seeking to build a career with an organization that values professional development, passion for learning, and mastery of skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
01.2025 - Current
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed efficient route planning to optimize delivery schedules and minimize delays.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction with service provided.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Barista
Apotheos Coffee
05.2024 - 01.2025
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Managed cash register, processed transactions accurately, and handled customer inquiries.
- Trained new staff on beverage preparation techniques and customer service standards.
- Executed inventory management, restocking supplies, and minimizing waste effectively.
- Collaborated with team members to streamline workflow during peak hours for improved service speed.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Valet
Northside Hospital Gwinnett
08.2023 - 01.2024
- Organize and file paperwork regarding guests’ vehicles and daily transactions.
- Managed vehicle retrieval and parking for patients and visitors, ensuring timely service.
- Provided exceptional customer service by greeting guests warmly and addressing inquiries promptly.
- Provided punctual, polite valet services to uphold professional standards.
Photographer
JCPenney Portrait Studio
11.2022 - 03.2023
- Achieved each sale goal given and helped to market outside of the workplace.
- Cold called a customer who had a membership to promote the products that were on sale.
- Submitted orders by referring to price lists and product literature.
- Contacted former customers to reactivate their membership.
- Kept management informed by submitting activity. and results reports, such as daily call reports, weekly work plans.
- Managed payment processing via an Excel spreadsheet, ensuring the correct amount of money and decreasing the risk of losing money.
- Used a client-driven database to collect customer demographics for marketing purposes and the correct matching of photos.
- Used a client-driven database to collect customer demographics for marketing purposes and the correct matching of photos
- Troubleshoot desktop/hardware and software issues when systems malfunctioned.
Deli Associate
Publix
09.2018 - 06.2022
- Communicated and attended to customers’ requests and suggested additional menu items to the manager to upsell products.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Built loyalty and encouraged customers always to come back.
- Handled high-volume calls and orders for large parties with excellent communication skills.
- Generated brand awareness whenever the company has a new product.
- Used scanner accurately calculate the weight and the price of discarded products.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Education
High School Diploma -
Parkview
Atlanta Georgia 05-2019
Associate of Science - Hospitality
Georgia Gwinnett College
Lawrenceville, GA05-2027
Skills
- Positive attitude
- Customer service
- Dependable and reliable
- Problem-solving
- Heavy lifting
- Vehicle cleaning and maintenance
- Shipping and packaging
- Dispatch communication
- Client relationship management
- Fluent In Amharic Languge
- Teamwork and collaboration
Certification
- IT support Training - April 2023-July 2023
Languages
Amaharic
Native or Bilingual
Timeline
Delivery Driver
Amazon
01.2025 - Current
Barista
Apotheos Coffee
05.2024 - 01.2025
Valet
Northside Hospital Gwinnett
08.2023 - 01.2024
Photographer
JCPenney Portrait Studio
11.2022 - 03.2023
Deli Associate
Publix
09.2018 - 06.2022
High School Diploma -
Parkview
Associate of Science - Hospitality
Georgia Gwinnett College