Bisheshata Thapa
Charlotte,NC
Overview
4
4
years of professional experience
Work History
Store Manager
The Inspiration Co
Concord, NC
04.2024 - Current
- Oversaw daily operations to ensure a clean and safe store environment for customers and staff.
- Managed inventory, cash handling, and store opening/closing procedures.
- Handled customer complaints promptly, maintaining positive client relationships.
- Successfully led and supported store employees through effective communication and training initiatives.
Sales Associate
UGG
Concord, NC
12.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Desk Associate/Cashier Helper
Wegmans
06.2021 - 05.2023
- Provided responsive customer service to 50+ clients daily, promptly addressing inquiries for efficient issue resolution
- Maintained high customer satisfaction through diligent issue follow-ups and consistent service excellence
- Thrived in dynamic, fast-paced work environments with a proactive attitude
- Engaged in user support interactions via telephone, chat and email platforms.
Tutor/Founder
KAVYA TUTORING
03.2020 - 07.2021
- Founded and led a K-8 tutoring service during the COVID-19 pandemic
- Leveraged Zoom and online platforms to enable remote learning, addressing pandemic-induced educational challenges
- Managed a 15-tutor team, instructing 30+ students across multiple states
- Provided complimentary one-on-one tutoring to cater to individual learning needs
- Maintained proactive parent communication for effective goal-setting and progress monitoring
- Actively engaged as a tutor alongside my role as the founder
Education
B.S. IN BUSINESS ANALYTICS -
UNC Charlotte
12.2024
HIGH SCHOOL DIPLOMA -
Triangle Math and Science Academy
01.2022
Skills
- Guest Services
- Written and Oral Communications
- Dynamic Communication Skills
- Conflict Management
- Customer Service and Assistance
- Python (Semi-Proficient)
- Tableau Proficiency
- R Proficiency
- Microsoft Office Suite Proficiency
Timeline
Store Manager
The Inspiration Co
04.2024 - Current
Sales Associate
UGG
12.2023 - 03.2024
Service Desk Associate/Cashier Helper
Wegmans
06.2021 - 05.2023
Tutor/Founder
KAVYA TUTORING
03.2020 - 07.2021
B.S. IN BUSINESS ANALYTICS -
UNC Charlotte
HIGH SCHOOL DIPLOMA -
Triangle Math and Science Academy