Summary
Overview
Work History
Education
Skills
Timeline
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Bishop Cude

Austin,TX

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Digital Coach

Walmart
Austin, TX
04.2023 - 07.2024
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Attended Zoom calls in order to stay up-to-date on company trends.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Tracked inventory levels and restocked items as needed.
  • Collaborated with store management team to ensure appropriate inventory levels were maintained.
  • Organized clothing racks, shelves, and displays in the store according to size, color, and style.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Completed pickup and shopping orders for customers within local area.

Team Leader

Walmart
Austin, TX
02.2021 - 04.2023
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Ensured compliance with all safety regulations in the workplace.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Shift Leader

Firehouse Subs
Austin, TX
06.2019 - 06.2020
  • Assisted in training new employees on shift operations.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Adhered to all health code regulations while preparing food items for customers.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Some College (No Degree) - Criminal Justice

Abilene Christian University
Abilene, TX

Some College (No Degree) - Business Administration

Purdue Global
West Lafayette, IN

Skills

  • Recruitment
  • Team Development
  • Data Evaluation
  • Performance Evaluation
  • Schedule oversight
  • Building Relationships
  • Asset Management
  • Verbal and written communication

Timeline

Digital Coach

Walmart
04.2023 - 07.2024

Team Leader

Walmart
02.2021 - 04.2023

Shift Leader

Firehouse Subs
06.2019 - 06.2020

Some College (No Degree) - Criminal Justice

Abilene Christian University

Some College (No Degree) - Business Administration

Purdue Global

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Bishop Cude