Bisola Alarapon
Indianapolis ,IN
Summary
Driven professional with a track record of enhancing operational efficiency at Instacart through expert data entry and meticulous attention to detail. Excelled in high-stress customer service environments at Resultcx, boosting customer loyalty through empathetic conflict resolution. Skilled in fast typing and managing data accuracy, demonstrating a unique blend of technical proficiency and interpersonal effectiveness.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Instacart
Houston, TX
11.2022 - 10.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Resultcx
Houston, TX
03.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Psychology -
Southern New Hampshire University
Hooksett, NHExcel High School
Plymouth, MN06.2020
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
Timeline
Data Entry Clerk
Instacart
11.2022 - 10.2024
Customer Service Representative
Resultcx
03.2021 - 10.2022
Psychology -
Southern New Hampshire University
Excel High School