Biswaya Bhowmik
Queens,NY
Summary
Safety-oriented Driver experienced in customer service and route optimization. Achieved timely pickups and drop-offs while ensuring passenger satisfaction through detail-oriented practices and effective time management. Focused on enhancing overall service efficiency. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2027
2027
years of professional experience
Work History
Uber Technologies Inc
Ride Share
San Francisco, California
08.2016 - Current
- Utilized GPS technology to optimize routes, reducing travel time and improving overall service efficiency.
- Ensured timely pickups and drop-offs, enhancing customer satisfaction through efficient route navigation.
- Delivered excellent customer service, promptly addressing passenger inquiries and resolving issues to enhance overall satisfaction.
- Maintained vehicle cleanliness and safety standards, ensuring safe and enjoyable rides for passengers.
- Maintained vehicle cleanliness and performed routine inspections for safety.
- Communicated effectively with passengers to enhance their ride experience.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Navigated city routes efficiently to ensure timely passenger pickups.
- Completed day-to-day duties accurately and efficiently.
Bartender
Three Brothers Baking Inc
Pier 78 & 79, 451 W39Th Street , NY
2014 - 2018
- Crafted unique cocktail recipes for seasonal menu updates, attracting repeat customers.
- Engaged with customers to deliver personalized service, enhancing overall dining experience.
- Resolved customer complaints promptly, ensuring a consistently positive dining atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Prepared and served a variety of cocktails and beverages to patrons.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash transactions accurately while ensuring a balanced register.
- Greeted customers and provided excellent customer service.
Bar & Pizza
Pizza Plus At Staten Island Ferry Inc
New York, New York
02.2013 - 11.2013
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Bartender
H E Management
New York, New York
02.2010 - 03.2013
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area at all times.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash transactions accurately while ensuring a balanced register.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
Busser
Fay's Restaurant & Bar Inc
New York, New York
11.2011 - 02.2012
- Cleared and set tables for efficient guest seating.
- Maintained cleanliness of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely dish availability.
- Replenished supplies, including utensils and napkins, as needed.
- Wiped down and cleaned chairs, booths, and highchairs.
- Maintained a friendly attitude towards customers at all times.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided quick and efficient clearing of tables between courses.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Communicated with kitchen staff regarding any special requests from customers.
Education
Bachelor of Science -
The University of Comilla
Bangladesh 12-2009
High School Diploma -
Sujon-dulo Collage
Bangladesh02-2005
Skills
- Valid Driver's license
- Safe driving practices
- Safety-focused
- Customer service
- Client relations
- Excellent communication
- Teamwork
- Team collaboration
- Relationship building
- Time management
- Problem-solving
- Problem-solving skills
- Physical fitness
Languages
- English
- bangla
- Hindi
Timeline
Uber Technologies Inc
Ride Share
08.2016 - Current
Bar & Pizza
Pizza Plus At Staten Island Ferry Inc
02.2013 - 11.2013
Busser
Fay's Restaurant & Bar Inc
11.2011 - 02.2012
Bartender
H E Management
02.2010 - 03.2013
Bartender
Three Brothers Baking Inc
2014 - 2018
Bachelor of Science -
The University of Comilla
High School Diploma -
Sujon-dulo Collage