Biviana Renteria
Hobbs ,NM
Summary
Dynamic and detail-oriented professional with extensive experience at Estacado Federal Credit Union, excelling in loan processing and data management. Bilingual in Spanish and English, I leverage strong problem-solving skills to enhance operational efficiency and ensure compliance. Proven track record in generating insightful reports and resolving discrepancies effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Processor
Estacado Federal Credit Union
Hobbs , NM
06.2023 - 06.2025
- Took Application's
- Collected required documents & followed up with applicant for missing documents if needed
- Conducted required reviews of borrowers credit history
- Handled sensitive data in an accurate manner by following established security protocols
- Displayed excellent attention to detail when verifying accuracy of borrower's personal information entered into the system
- Reached out to Insurance Agency's to obtain insurance binders
- Followed lending policies
- Reviewed and verified tax returns, 10-99, Paystubs, Employer contracts, Rental Agreements, Per Diem, Any sort of incentives or additional income.
- Implemented effective strategies for resolving loan application issues or discrepancies if any
- Generated monthly reports as far as growth
- Generated Monthly reports on PAID OUT ACCOUNT'S
- Handled all payoffs for Denver City Branch, Hobbs Branch & Eunice Branch
Branch Manager
Sun Loan & Tax Service's
Hobbs , NM
12.2021 - 04.2023
- Hand on training, assessment guidance and performance monitoring programs
- Enforced company policies and procedure
- Implemented training processes for newly hired employees and supervised department
- Worked over 100+ collection calls daily & took customer payments
- Ran credit reports as well as reading them
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making
- Managed daily branch operations and ensured compliance with company policies
- Took Application's
- Paid monthly building bill's
- Managed audits every 3 months
- Handled incoming sale call's
- Generated monthly profiting reports
- Generated bad debt reports
- Delegated work for 3 employee's
- Filed Tax Returns during tax season
Account Executive
Regional Finance
Hobbs, NM
05.2018 - 10.2021
- Managed daily operations
- Tracked goals
- Took application's
- Verify Information & Updated if needed
- Followed company policy
- Took Payments
- Scheduled future payment
Education
High School Diploma -
Penn Foster
Online05-2018
Skills
- Bilingual - Spanish & English
- Microsoft
- Data Entry
- Problem Solving
- Organization
- Banking
- Marketing and Advertising
- Notary in the state of New Mexico
Languages
English
Professional
Spanish
Professional
Certification
- Notary in the state of New Mexico
- Food Handler Licensing NM
Timeline
Loan Processor
Estacado Federal Credit Union
06.2023 - 06.2025
Branch Manager
Sun Loan & Tax Service's
12.2021 - 04.2023
Account Executive
Regional Finance
05.2018 - 10.2021
High School Diploma -
Penn Foster