Marian Nieves
Hartford,CT
Summary
Highly skilled professional with a willingness to both manage and work alongside employees. Easily anticipates customer needs and enjoys going above and beyond to maximize customer experience. Seeking a position within a field for a continued use of skills and exposure to new training opportunities.
Overview
11
11
years of professional experience
Work History
Loan Processor
Franklin Trust Federal Credit Union
Hartford, CT
09.2022 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Organized successful events that fostered strong connections among members, increasing overall satisfaction levels.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Front End Supervisor
Stop N Shop
11.2018 - Current
- Assists in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all associates
- Observes/coach staff in customer service, operational procedures, transaction accuracy, department coverage and client engagement
- Provides exceptional customer service by greeting customers in a friendly manner and directing appropriately
- Monitored and replenished stock, making sure to place orders when there were shortages
- Accurately calculates deposits and efficiently manages cash drawers at the beginning/ending of every shift.
Money Center Associate
Walmart Supercenter
08.2013 - 11.2018
- Managed the financial center and provided support creating a client-centric culture
- Processed transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures
- Adhered to safe deposit box procedures, operations and guidelines
- Built relationships with teammates, specialists, and customers to better assist their financial needs and solutions.
Education
Hartford High School
Hartford, CTSkills
- Bilingual; English & Spanish
- Communication
- Interpersonal
- Customer Service
- Leadership & Delegation
- Strong Work Ethic
- Data Entry
- Appointment Scheduling
- Payment Processing
- Cash Handling
- Call Center Operations
- Loan Servicing
- Credit and collections
- Financial document review
Timeline
Loan Processor
Franklin Trust Federal Credit Union
09.2022 - Current
Front End Supervisor
Stop N Shop
11.2018 - Current
Money Center Associate
Walmart Supercenter
08.2013 - 11.2018
Hartford High School