Saintjohn Ward
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Over 10 years of experience in customer service in retail banking, branch operations support and management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
10
10
years of professional experience
Work History
Member Service Officer II
Logix Federal Credit Union
01.2022 - Current
- Promoted credit union products and services to members, identifying opportunities to meet their financial needs.
- Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
- Identified potential fraud cases by monitoring suspicious account activity leading to protection of the credit union''s assets.
Assistant Manager
Chase Bank
06.2018 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Teller
Wells Fargo
07.2014 - 06.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
Bachelor of Science - Music
Full Sail University
Winter Park, FL05.2013
High School Diploma -
Gilroy High School
Gilroy, CA06.2010
Skills
- Prioritization Skills
- Self Motivated
- Analytical Thinking
- Team building
- Conflict Resolution Techniques
- Problem Analysis
- Branch operations
Timeline
Member Service Officer II
Logix Federal Credit Union
01.2022 - Current
Assistant Manager
Chase Bank
06.2018 - 12.2021
Teller
Wells Fargo
07.2014 - 06.2018
Bachelor of Science - Music
Full Sail University
High School Diploma -
Gilroy High School
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