ISABEL GARCIA
Santa Clarita,CA
Summary
I am an experienced, versatile, and results-oriented professional customer service with proven expertise in organizational, problem solving, and account maintenance. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Member Service Officer II
First Entertainment Credit Union
Valencia, CA
12.2023 - Current
- Maintained accurate records of member interactions and transactions.
- Processed loan applications and documented loan decisions according to policy requirements.
- Participated in team meetings to discuss customer service strategies and goals.
- Provided input into developing new processes for improving customer service standards.
- Processed cash and check deposits every day.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Member Service Representative II
SchoolsFirst Federal Credit Union
Santa Clarita, CA
10.2020 - 11.2023
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts, youth accounts, IRA accounts, Trust accounts and processed account maintenance requests.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Provided guidance to members on how best to use products or services offered by the organization.
- Identified opportunities for cross-selling additional products or services based on member needs.
Center Manager
Check Into Cash
Lancaster, Ca
06.2016 - 10.2020
- Manage day to day operations, weekly auditing, schedule planning.
- Providing loan services, money orders, check cashing, wire transfers, marketing efforts, building sales and providing great customer service.
- Trained, managed and motivated employees to promote professional skill development.
Sandwitch Artist
Subway
Palmdale, CA
02.2016 - 06.2016
- Customer service
- Organized food preparation stations and replenished supplies regularly.
Cashier
Big 5 Sporting Goods Corp.
Palmdale, CA
07.2015 - 06.2016
- Assisted with customers at the counter for purchases, permits for gun and fishing and signing up customers for rewards.
- Money handling, and maintained sales and merchandise for the clothing department.
Cashier
Taco Bell
San Fernando, CA
11.2012 - 06.2015
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Diploma -
Verdugo Hills High School
2012
Skills
- Organizational
- Account Maintenance
- Staff Leadership
- Creative Thinking
- Money Handling
- Harmony ,Restorative ,Context & Includer Strengths
- Detail Oriented
- Remote Office Availability
- Calm and Professional Under Pressure
- Active Listening
- Adaptability
Timeline
Member Service Officer II
First Entertainment Credit Union
12.2023 - Current
Member Service Representative II
SchoolsFirst Federal Credit Union
10.2020 - 11.2023
Center Manager
Check Into Cash
06.2016 - 10.2020
Sandwitch Artist
Subway
02.2016 - 06.2016
Cashier
Big 5 Sporting Goods Corp.
07.2015 - 06.2016
Cashier
Taco Bell
11.2012 - 06.2015
Diploma -
Verdugo Hills High School
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