Kevin Cantarero
Summary
Seeking opportunities for professional growth and development, I am eager to tackle new challenges and implement innovative strategies honed through my extensive experience. Drawing from my diverse background, I am committed to enhancing efficiency and driving success in any role I undertake.
Overview
13
13
years of professional experience
Work History
Member Service Officer II
Logix Federal Credit Union
11.2022 - Current
- Processed transactions accurately and efficiently, minimizing errors while upholding strict confidentiality standards.
- Maintained customer records by updating account information.
- Promoted credit union products and services to members, identifying opportunities to meet their financial needs.
- Enhanced member satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Collector I
First Entertainment Credit Union
03.2022 - 11.2022
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
Member Service Officer I
FIRST ENTERTAINMENT CREDIT UNION
04.2019 - 03.2022
- Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Conducted routine audits of accounts, verifying balances and ensuring compliance with credit union policies.
SALES REPRESENTATIVE
Resource Building Materials
04.2018 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
PARTS ASSOCIATE
CITY AUTO BODY AUTOMITVE
11.2017 - 04.2018
- Maintained clean and neat parts counter and sales floor.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
MERCHANT SERVICE OFFICER II
CITIZENS BUSINESS BANK
03.2016 - 09.2017
- Coordinated staff training sessions on new products or procedures, enhancing team knowledge and skills for improved efficiency.
- Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
- Established a strong rapport with clients by consistently delivering knowledgeable advice on products tailored specifically to their needs.
TELLER II
ONEWEST BANK N.A
04.2012 - 06.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
TELLER I
BANK OF AMERICA
02.2011 - 04.2012
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Some College - Psychology
Los Angeles Trade Technical College
Skills
- 1 Risk Management
- 2 Relationship Management
- 3 Regulatory Compliance
- 4 Team Leadership
- 5 Strategic Planning
- 6 Product Knowledge
- 7 Technology Proficiency
- 8 Cross-Selling
- 9 Problem-solving
- 10 Communication Skills
- 11 Continuous Learning
- 12 MS Office Suite
- 13 QWERTY Keyboard
- Patience and Tolerance
- Branch operations
- Goal-oriented mindset
Languages
Spanish
Limited Working
Timeline
Member Service Officer II
Logix Federal Credit Union
11.2022 - Current
Collector I
First Entertainment Credit Union
03.2022 - 11.2022
Member Service Officer I
FIRST ENTERTAINMENT CREDIT UNION
04.2019 - 03.2022
SALES REPRESENTATIVE
Resource Building Materials
04.2018 - 03.2019
PARTS ASSOCIATE
CITY AUTO BODY AUTOMITVE
11.2017 - 04.2018
MERCHANT SERVICE OFFICER II
CITIZENS BUSINESS BANK
03.2016 - 09.2017
TELLER II
ONEWEST BANK N.A
04.2012 - 06.2015
TELLER I
BANK OF AMERICA
02.2011 - 04.2012
Some College - Psychology
Los Angeles Trade Technical College
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