Biyu Chen
South El Monte
Summary
Trilingual (English, Mandarin, Cantonese) case management professional with experience supporting low-income families through public assistance programs. Skilled in client communication, eligibility processing, and navigating social service systems. Currently pursuing a degree in Sociology and passionate about working in community-based and social service settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Family Case Specialist
Mexican American Opportunity Foundation (MAOF)
Commerce, CA
08.2025 - Current
- Manage a full caseload of families enrolled in subsidized childcare programs, including CalWORKs Stages 1–3 and Alternative Payment programs
- Assist families with enrollment, recertification, and provider changes while ensuring compliance with state and agency policies
- Communicate with parents and childcare providers to resolve issues and provide ongoing support
- Maintain accurate case records, process documentation, and ensure confidentiality of client information
- Support families in accessing childcare resources and navigating eligibility requirements
- Utilize case management systems and Microsoft Office to track cases and manage daily workflow
- Provide trilingual support in English, Mandarin, and Cantonese to serve diverse communities
Barista
Chahalo
City Of Industry, CA
09.2025 - 02.2026
- Provided customer service in a fast-paced environment
- Prepared beverages and maintained quality standards
- Supported daily store operations and handled transactions
Outreach & Eligibility Specialist
Maravilla Foundation
Commerce, CA
07.2024 - 08.2025
- Assisted low-income households with applications for energy assistance and home weatherization programs
- Conducted outreach at schools, senior centers, and community events to connect families with available resources
- Reviewed and processed applications to ensure accuracy and completeness of required documentation
- Followed up with clients to collect missing information and provide status updates
- Coordinated with community partners to expand outreach efforts and increase program participation
- Provided trilingual support (English, Mandarin, Cantonese) to improve accessibility for clients
Lead Care Manger
Sunnyday Adult Day Health Care
El Monte, CA
08.2023 - 04.2024
- Coordinated care for elderly participants, including scheduling medical appointments and supporting daily needs
- Managed participant cases and communicated with healthcare providers and insurance representatives
- Assisted clients with medical billing issues and insurance plans, including Medicare Part D
- Advocated for participants by contacting external agencies to resolve service and coverage concerns
- Provided translation and language support for non-English-speaking clients
- Handled high-volume phone communication and administrative tasks to support daily operations
- Made frequent calls to insurance providers to help reduce costs and resolve billing issues for clients
Education
Associate of Arts - Sociology
Pasadena City College
Pasadena, CA06-2026
Associate of Science - Business
Pasadena City College
Pasadena, CA12-2025
Associate of Arts - Social Sciences
Pasadena City College
Pasadena, CA06-2025
Skills
- Case management
- Eligibility assessment
- Individualized service planning
- Client communication
Case Management & Client Support
- Documentation review
- Microsoft Office
- Data entry
- Scheduling & coordination
Administrative & Technical Skills
Certification
American Red Cross — Adult, Child and Baby First Aid/CPR/AED Online
Completed: 04/14/2026
Valid through: 04/14/2028
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Barista
Chahalo
09.2025 - 02.2026
Family Case Specialist
Mexican American Opportunity Foundation (MAOF)
08.2025 - Current
Outreach & Eligibility Specialist
Maravilla Foundation
07.2024 - 08.2025
Lead Care Manger
Sunnyday Adult Day Health Care
08.2023 - 04.2024
Associate of Arts - Sociology
Pasadena City College
Associate of Science - Business
Pasadena City College
Associate of Arts - Social Sciences
Pasadena City College