Bizimana Frenki

AFM - Amnesty Floor Monitor:

• Responsible for fixing robots that carry products to make sure orders are processed fast and efficiently
• Fixes over 50 robots per day
• Assist station associates with technical issues
• Operated material moving equipment to move heavy loads and maintain production levels.
• Operated production machinery safely to reduce workplace accidents.

AFM Lead:

• Daily staff and lead the AFM team of more than 10 members
• Escalate problems and drop tickets to engineers
• Receive tickets from engineers to work on
• Daily rapports and audits
• Coached team members in techniques necessary to complete job tasks.

• National recruitment as well as learning HR Management, Recruiting & Selection, and Staff Training & Development
• Update 10 job postings using various platforms each week
• Inform groups and classes of openings
• Assist with advocacy efforts.
• Developed strong written and verbal communication skills.
• Drafted copy for documents, social media posts, and internal memoranda.

• Hand out testing kits to patients and collect them when done, then verify whether testing instructions have been followed properly
• Engaged with over 50 customers per day
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Engaging and providing top-notch customer service