BJ Gilmer
Ashdown,AR
Summary
Dedicated customer service representative with proven sales expertise and a track record of enhancing customer satisfaction. Known for adaptability and teamwork, successfully training new staff to uphold service standards.
Overview
20
20
years of professional experience
Work History
Customer Care & Sales Rep II
SparkLight
Texarkana, TX
02.2023 - Current
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the retail store.
Customer Service Representative
SparkLight
Ashdown, AR
08.2011 - 02.2023
- Processed billing issues and account adjustments efficiently, ensuring customer satisfaction.
- Assisted customers in understanding their bills, enhancing overall satisfaction and clarity.
- Managed high call volumes while maintaining professionalism and accuracy in information delivery.
Key Holder
Big Jake's Bbq
Ashdown, AR
02.2010 - 08.2011
- Trained and mentored new staff on service standards and operational procedures.
- Managed cash handling processes, maintaining accurate financial records during shifts.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Worked in a fast paced environment ensuring orders came out fast and accurate.
Substitute Teacher 6-12
Ashdown School District
Ashdown, AR
08.2008 - 08.2010
- Managed classroom environments, ensuring safety and promoting positive behavior among students.
Metal Polisher
Red River Instruments
Fouke, AR
08.2006 - 05.2007
- Operated polishing equipment to achieve high-quality finishes on metal components.
- Inspected finished products for surface defects, ensuring adherence to quality standards.
Education
Ouachita Baptist University
Arkadelphia, ARHenderson State University
Arkadelphia, ARHigh School Diploma -
Ashdown High School
Ashdown, ARSkills
- Customer service
- Sales expertise
- Customer retention
Timeline
Customer Care & Sales Rep II
SparkLight
02.2023 - Current
Customer Service Representative
SparkLight
08.2011 - 02.2023
Key Holder
Big Jake's Bbq
02.2010 - 08.2011
Substitute Teacher 6-12
Ashdown School District
08.2008 - 08.2010
Metal Polisher
Red River Instruments
08.2006 - 05.2007
Ouachita Baptist University
Henderson State University
High School Diploma -
Ashdown High School