Brittnay M. Flonnoy
Bedford,OH
Summary
Certified Phlebotomy Technician (CPT) and State Tested Nursing Assistant (STNA) with over 10 years of extensive healthcare experience, specializing in phlebotomy, patient care, and clinical support. Demonstrates exceptional customer service abilities, supported by strong communication and problem-solving skills that enhance patient interactions and satisfaction. Recognized for effective teamwork and adaptability in dynamic environments, consistently achieving results while efficiently managing inquiries and resolving issues. Committed to upholding high standards of care through expertise in venipuncture, specimen handling, and maintaining sterile conditions, significantly contributing to patient well-being and diagnostic accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Care Rep II
CVS Caremark
08.2022 - Current
- - Assist patients with Medicare Part D & FEP inquiries.
- - Resolve healthcare-related issues with accuracy and empathy.
- - Collaborate with team members to improve patient satisfaction.
- Managed high-volume call flow, maintaining composure during peak periods.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Conducted follow-up calls to ensure resolution of issues and foster ongoing relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Family Service Aide (STNA)
Cuyahoga County
02.2017 - 07.2022
- - Provided patient care and hygiene support.
- - Observed and reported changes in patient conditions.
- - Promoted patient well-being and safety.
- Assisted residents with daily living activities, promoting independence and well-being.
- Collaborated with multidisciplinary teams to enhance service delivery and resident care plans.
- Trained new staff on operational procedures and safety protocols, fostering a compliant work environment.
- Monitored compliance with health and safety regulations, ensuring a safe environment for residents and staff.
STNA
The Weils
08.2015 - 01.2017
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted in maintaining hygiene standards, promoting overall health and well-being for residents.
- Collaborated with nursing staff to implement individualized care plans for optimal resident outcomes.
- Educated new team members on proper caregiving techniques and facility protocols.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
STNA
Menorah Park
02.2013 - 07.2015
- - Delivered compassionate daily care to residents.
- - Supported individualized care plans with nursing staff.
- - Maintained a safe, clean patient environment.
- Monitored vital signs and documented changes in resident health status for timely intervention.
- Facilitated communication between residents, families, and healthcare providers to enhance care coordination.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
Managing Cosmetologist
Headlinesbydefranco
10.2009 - 12.2012
- Led team of cosmetologists in delivering high-quality beauty services and customer satisfaction.
- Trained and mentored junior staff in advanced cosmetology techniques and customer service excellence.
- Developed promotional strategies to enhance service offerings and attract new clientele.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for staff and clients.
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
Education
Phlebotomy Training - Healthcare
Phlebotomy Training Specialist
Independence, OH 04.2025 - 05.2025
Business Management
Central State University
Xenia, OH01.2007
Diploma - undefined
Maple Heights High School
06.2004
Associate of Applied Science - Information Technology
Eastern Gateway Community College
Steubenville, OH06-2022
Skills
- Phlebotomy & Specimen Collection
- Patient Care & Observation
- Blood collection and analysis
- HIPAA Compliance
- EHR & Clinical Documentation
- Communication & Teamwork
- Customer service
- Inbound customer service
- Order processing
- Documentation and reporting
- Billing coordination
Certification
- Certified Phlebotomy Technician (CPT), Jul 2025 – Jul 2027
- Phlebotomy Training, Phlebotomy USA — May 2025
- State Tested Nursing Assistant (STNA) — 2012
- Managing Cosmetologist — 2009
- Cosmetology Instructor — 2024
- Licensed Cosmetologist — 2004
Timeline
Phlebotomy Training - Healthcare
Phlebotomy Training Specialist
04.2025 - 05.2025
Customer Care Rep II
CVS Caremark
08.2022 - Current
Family Service Aide (STNA)
Cuyahoga County
02.2017 - 07.2022
STNA
The Weils
08.2015 - 01.2017
STNA
Menorah Park
02.2013 - 07.2015
Managing Cosmetologist
Headlinesbydefranco
10.2009 - 12.2012
Diploma - undefined
Maple Heights High School
Business Management
Central State University
Associate of Applied Science - Information Technology
Eastern Gateway Community College
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