Overview
Work History
Education
Skills
Timeline
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BJ Kilgore

Jonesboro,AR

Overview

12
12
years of professional experience

Work History

BDC Manager

Courtesy Ford
09.2017 - 07.2023
  • Setup a successful Business Development/Internet Sales Department that accounted for an average of 45% of monthly sales
  • Created and managed process flows and customer engagement strategies
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees for all departments of the dealership.

Digital Marketing Manager

Sullivan Ford
01.2015 - 08.2017
  • Inventory Marketing - responsible for new and used car photos and ensuring quality vehicle data online
  • Digital Marketing – oversee co-op funds and digital ad spends, manage two websites, create and manage various marketing efforts for sales and service (i.e
  • Website specials, targeted email blasts, social media, reputation management, etc.)
  • Operations – oversee, troubleshoot and maintain backend software, data feeds and Contact Management software administrator

BDC & Marketing Manager

Hendrick Hyundai
01.2012 - 01.2015
  • Trained and managed a 3 person BDC team
  • Established all foundational processes for Sales and Service BDC
  • Used data analytics to track and lead generation campaigns and improve quality

Education

BBA - Real Estate Finance

Mississippi State University
2004

Bachelor of Arts - Business

Holmes Community College
2001

Skills

  • Proficiency in CRM
  • Customer Service and Assistance
  • Customer Needs Assessments
  • Microsoft Office Suite
  • Data Entry
  • Verbal and Written Communication

Timeline

BDC Manager

Courtesy Ford
09.2017 - 07.2023

Digital Marketing Manager

Sullivan Ford
01.2015 - 08.2017

BDC & Marketing Manager

Hendrick Hyundai
01.2012 - 01.2015

BBA - Real Estate Finance

Mississippi State University

Bachelor of Arts - Business

Holmes Community College

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BJ Kilgore