Bjorn Olesen
Columbia,Missouri
Summary
Detail-oriented leader with a strong focus on customer satisfaction and loss prevention. Known for analytical thinking and conflict resolution skills, contributing to improved operational performance and team productivity.
Overview
16
16
years of professional experience
Work History
Asset Protection Team Lead
Walmart
Columbia, MO
05.2022 - Current
- Analyzed sales data to identify trends, driving targeted strategies for product placement and promotions.
- Supervised daily operations, ensuring compliance with company policies and safety standards across all departments.
- Initiated regular feedback sessions to assess team performance and implement actionable improvements based on insights gathered.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Assisted in recruitment to build team of top performers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Resolved customer inquiries and complaints through multiple communication channels, enhancing satisfaction rates.
- Managed high-volume call environments while maintaining consistent service quality and response times.
Food and Consumable Team Lead
Walmart
Columbia, MO
07.2021 - 07.2022
- Led team in achieving operational goals through effective workflow management.
- Implemented training programs that enhanced staff performance and productivity.
- Monitored inventory levels to ensure optimal stock availability and minimize shortages.
- Developed employee schedules to maximize coverage and efficiency during peak hours.
Reclamation Specialist
Walmart
Boonville, MO
03.2018 - 07.2021
- Led reclamation initiatives to optimize inventory management and reduce waste.
- Developed training materials for team members on effective reclamation processes.
- Collaborated with cross-functional teams to enhance product recovery strategies.
- Analyzed reclamation data to identify trends and improve operational efficiency.
Stocking Associate
Walmart
Boonville, MO
06.2014 - 07.2018
- Organized merchandise on shelves to optimize visibility and accessibility for customers.
- Assisted in inventory management by restocking items and maintaining accurate stock levels.
- Collaborated with team members to streamline stocking processes and enhance efficiency.
- Conducted regular inventory checks to identify discrepancies and minimize stockouts.
Cashier
Walmart
Boonville, MO
05.2010 - 03.2015
- Process customer transactions efficiently using point-of-sale systems.
- Maintain accurate cash drawer balances throughout shifts.
- Provide excellent customer service by addressing inquiries and resolving issues.
- Train new cashiers on procedures and best practices for efficient operations.
Education
Bachelor of Science - Business Administration And Leadership
Bellevue University
Bellevue, NE10-2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Loss prevention
- Analytical thinking
Timeline
Asset Protection Team Lead
Walmart
05.2022 - Current
Food and Consumable Team Lead
Walmart
07.2021 - 07.2022
Reclamation Specialist
Walmart
03.2018 - 07.2021
Stocking Associate
Walmart
06.2014 - 07.2018
Cashier
Walmart
05.2010 - 03.2015
Bachelor of Science - Business Administration And Leadership
Bellevue University