Bjorn Williams
Miami Gardens,FL
Summary
Resourceful and results-driven professional with a B.A. in Criminal Justice and a strong foundation in Sociology, currently excelling as the sole operations lead and executive administrator for a multi-division construction and engineering firm. Expertise in independently managing comprehensive operations across roofing, plumbing, engineering, septic, and utilities, ensuring impeccable financial records and customer satisfaction while overseeing hiring, onboarding, legal documentation, payroll, and municipal compliance. A proven track record in strategic planning and hands-on execution facilitates seamless oversight of back-office functions without supervision, managing millions in projects and sensitive legal documents with precision. Committed to community mentorship and immigration consulting, combining a strong work ethic with a passion for quality service and operational excellence while fostering an engaged and empowering work culture.
Overview
9
9
years of professional experience
Work History
Office Manager & Operations Coordinator
Hibiscus Construction Co.
North Miami, FL
03.2020 - Current
- Serve as the sole operations lead overseeing HR, finance, legal, and project operations
- Coordinate hiring and onboarding of new employees and subcontractors
- Generate contract proposals, secure permits, and manage subcontractor schedules
- Track job progress and maintain constant communication with clients and subcontractors
- Handle all billing: QuickBooks estimates, invoices, payments, reconciliation, and P&Ls
- Submit city and county documentation, licensing renewals, insurance COIs, and draw requests
- Prepare legal case reports and expert witness packages including photos, analysis, and official submissions
- Ensure all employee and project compliance through insurance audits, payroll review, and credit card tracking
- Coordinate deposition scheduling, court submissions, subpoenas, and payment collection from law firms
- "From permits and payroll to legal briefs and QuickBooks — if it happens in the business, I make it happen."
Concierge Agent
First Services Residential
Miami, FL
01.2020 - 04.2021
- Provided exceptional guest service, addressing inquiries and resolving issues to enhance overall guest experience.
- Managed check-in and check-out processes, ensuring efficiency and accuracy in front desk operations.
- Coordinated transportation services, booking taxis and shuttles while maintaining clear communication with guests.
- Developed local area knowledge, offering tailored recommendations for dining, attractions, and entertainment options.
- Collaborated with hotel departments to fulfill guest requests promptly, fostering seamless interdepartmental communication.
- Trained new staff on best practices for concierge services, enhancing team performance and customer satisfaction.
- Implemented feedback mechanisms to assess service quality, driving continuous improvement initiatives within the concierge team.
- Oversaw special event planning for guests, coordinating logistics to ensure memorable experiences tailored to individual preferences.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Managed package deliveries and mail distribution for both guests and staff members.
Customer Service Representative
Tmoblie
Miami, FL
02.2020 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
- Trained and mentored new team members on company policies and systems to ensure seamless onboarding.
- Implemented process improvements that enhanced response times and reduced escalated issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dormitory Resident Assistant
New York Institute of Technology - NY New York
New York, NY
08.2018 - 01.2020
- Facilitated community-building activities to enhance resident engagement and foster a supportive living environment.
- Mentored new residents on campus resources and policies to promote safety and well-being.
- Resolved conflicts among residents through mediation, ensuring compliance with dormitory regulations.
- Collaborated with housing staff to implement emergency preparedness drills, enhancing response efficiency.
- Organized educational programs addressing diversity and inclusion, increasing awareness among residents.
- Monitored dormitory compliance with health and safety standards, contributing to a secure living space.
- Developed feedback mechanisms for resident concerns, driving improvements in community satisfaction initiatives.
- Assisted in managing crisis situations, utilizing conflict resolution skills to maintain peace within the dormitory environment.
- Developed strong relationships with residents through active listening skills and empathetic responses to personal concerns or issues that arose throughout the semester.
- Upheld university policies within the residence hall, enforcing rules consistently and fairly among all residents.
- Ensured timely completion of administrative tasks, such as incident reports and room inventory forms.
- Promoted academic success by connecting residents with relevant campus resources and study groups.
- Acted as a liaison between residents and housing administration to advocate for the needs of my residential community.
- Fostered a safe and inclusive living environment for all residents through conflict resolution and mediation.
- Maintained clean, safe, and well-organized patient environment.
Customer Representative
Calvin Klein
Aventura, FL
01.2017 - 06.2017
- Assisted customers with product selection and provided attentive service
- Managed point-of-sale transactions and store inventory
- Maintained brand representation and cleanliness during fast-paced retail shifts
Education
Bachelor of Arts - Criminal Justice
St. Thomas University
Miami Gardens, FL05-2024
High School Diploma -
Miami Carol City High
Miami, FL05-2017
Skills
- Project operations management
- Management of multi-disciplinary projects
- Contract drafting and compliance documentation
- Legal report preparation
- Accounting management
- Manage QuickBooks transactions
- Deposit verification and management
- Coordinate financial documentation for construction projects
- Legal compliance proficiency
- Coordination of expert witness materials for litigation
- Manage subpoena responses
- Oversee credential tracking for regulated trades
- Coordinate orientation and access for new employees and subcontractors
- Timely payroll execution and funding assurance
- Oversee adherence to city regulations and insurance requirements
- Technical proficiency
- QuickBooks proficiency
- Manage contractor portals for Florida counties and cities
- Proficient in formal report writing
- Collaborative leadership
- Client liaison management
- Autonomous management of company functions
- Effective communication in legal and technical contexts
- Office administration
- Organizational skills
- Office management
- Customer service
- Data entry
- Billing
- Scheduling and calendar management
- Bookkeeping
- Document management
- Account reconciliation
- Credit and collections
- Employee supervision
- Conflict management
- Staff hiring
- Financial reporting
- Team bonding
- Proposal writing
- Presentation design
- Goal setting
- Time management
- Problem-solving
- Attention to detail
- Multitasking and organization
- Phone and email etiquette
- Policy implementation
- Budgetary planning
- Report writing
- Adaptability and flexibility
- Verbal and written communication
LEADERSHIP ROLES
- Vice President, Alpha Chi Rho – Eta Chi Phi Chapter (2018–2019)
- Resident Assistant, St. Thomas University – Oversaw 60+ on-campus students (2018–2019)
- Senator, Behavioral Science Department – NYIT (2018)
- Managing Committee Member, NYIT Ultimate Frisbee Team (2017–2019)
Community Service
Independent Immigration Documentation Consultant, Ongoing, Assist clients with U.S. immigration paperwork: citizenship, green card applications, renewals, Ensure timely and accurate filing of documents according to USCIS guidelines, Provide empathetic, culturally aware support to clients navigating legal challenges
RELEVANT COURSEWORK
- Criminal Procedure & Courts
- Forensic Science
- Criminology
- Victimology
- International Criminal Justice Systems
- Social Systems & Institutions
Awards
Presidential Service Award – 2016, Ronald Reagan Award – 2016, Founder, “It’s A W.R.A.P.” – Silver Knights Initiative – 2016, Honorable Mention, Silver Knights (Music Category) – 2017, Dean’s List, St. Thomas University – 2023
Timeline
Office Manager & Operations Coordinator
Hibiscus Construction Co.
03.2020 - Current
Customer Service Representative
Tmoblie
02.2020 - 05.2020
Concierge Agent
First Services Residential
01.2020 - 04.2021
Dormitory Resident Assistant
New York Institute of Technology - NY New York
08.2018 - 01.2020
Customer Representative
Calvin Klein
01.2017 - 06.2017
Bachelor of Arts - Criminal Justice
St. Thomas University
High School Diploma -
Miami Carol City High