Blú Saváge
Olathe,KS
Summary
Reliable, punctual, and customer oriented specialist who possesses an excellent work ethic with more than 10 years in retail and 12 years in customer service. Areas of expertise include inventory, merchandising, cash management, training and employee development with pride in providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Specialized Chat Agent
Wayfair
Lenexa, KS
06.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues, maintaining upward trend in conversion and average dollar sale as well as customer satisfaction per CSAT scores.
Sales Lead Keyholder
ALDO
Overland Park, KS
09.2018 - Current
- Promoted and relocated to Baton Rouge, LA for ASM Oct 2018-Feb 2021; left due to COVID and returned to Sept 2021 as Stock Manager.
- Processed shipments and maintained organized stock shelves as well as merchandising standards to guarantee size availability and promote customer satisfaction
- Offered exceptional customer service to differentiate and promote company brand, answered customer questions, concerns, or complaints in person or via phone
- Recruited, hired, developed and retained retail talent for company, as well as built and maintained effective relationships with peers and other management
- Delegated work to employees based on shift requirements, individual strengths and unique training while maintaining positive customer relationships by responding quickly to customer service inquiries.
- Completed store opening and closing procedures. Opened and closed store 4-5 days per week by counting registers, making deposits and creating/storing and filing all daily paperwork.
Client Specialist
Heart of America
Lenexa, KS
06.2017 - 08.2018
- Maintained and exceeded 125+ outbound calls per day, as well as servicing inbound calls
- Improved customer retention through use of superb interpersonal skills
- Compiled all calls and interactions into computer data system
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Sales Generalist
Victoria Secret
PINK, CA
08.2015 - 11.2017
- Created active product displays to enhance customer experience and sought opportunities to up-sell and add-on additional merchandise to boost sales
- Stocked and rotated inventory regularly, processed new shipment, and maintained productivity of floor- sets, as well as, organized merchandise for sales floor restocking and customer shipments
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices while fostering relationships with customers to expand customer base and enhance loyalty and retention
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored over 10-15 new sales representatives and merchandisers per training session.
Education
Bachelor's - Psychology
Southern University And A & M College
Baton Rouge, LA05.2020
High School Diploma -
Center Sr. High School
05.2010
Skills
- Personnel training and development
- Reliable and dependable
- Employee scheduling
- Strong communication skills
- Flexible
- Merchandising & Implementing Pricing Strategies
- Resolution-oriented
- Upselling
- Retail and Service Management
- Responding to customer situations with sensitivity
- Influencing and negotiating with customers
- Handling Complaints and Inquiries
Additional Information
- Willing to relocate to:, Miami, FL - Chula Vista, CA - New Orleans, LA Authorized to work in the US for any employer
Timeline
Specialized Chat Agent
Wayfair
06.2021 - Current
Sales Lead Keyholder
ALDO
09.2018 - Current
Client Specialist
Heart of America
06.2017 - 08.2018
Sales Generalist
Victoria Secret
08.2015 - 11.2017
Bachelor's - Psychology
Southern University And A & M College
High School Diploma -
Center Sr. High School