Blahir Sargent
Philadelphia,PA
Summary
Dedicated Home Health Aide as well as detail-oriented Customer Care Representative with skills that help with issue resolution and communication. committed to improving and delivering quality care and service.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Parkway
Philadelphia, Pennsylvania
11.2023 - Current
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features and benefits to enhance satisfaction.
- Answered customer inquiries over the phone and via email.
- Delivered customer support to high call load each shift.
Home Health Aide
Rising Sun Homecare
Philadelphia, Pennsylvania
07.2023 - Current
- Assisted clients with their daily living activities as well as their personal care needs.
- Administered medications according to care plans and instructions that management assigned.
- Maintained clean and safe environments for clients through regular housekeeping tasks.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Home Health Aide
Merakey Behavioral Health
Philadelphia, Pennsylvania
09.2021 - 06.2023
- Assisted clients with their daily living activities as well as their personal care needs.
- Monitored client's health by checking vital signs and reporting changes.
- Improved patient outlook and daily living through compassionate care.
- Engaged patients in recreational activities such as reading books or playing games.
- Tracked and reported clients' progress based on observations and conversations.
Education
Associate of Science - Health Care Studies
Community College of Philadelphia
Philadelphia, PA08-2020
Skills
- Customer support
- Issue resolution
- Effective communication
- Problem resolution
- Quality assurance
- Call center experience
- Data entry
Timeline
Customer Care Representative
Parkway
11.2023 - Current
Home Health Aide
Rising Sun Homecare
07.2023 - Current
Home Health Aide
Merakey Behavioral Health
09.2021 - 06.2023
Associate of Science - Health Care Studies
Community College of Philadelphia