Blair Dunbar
Hopewell,VA
Summary
Resourceful professional experienced in customer service, cash handling, education, and administrative support. Demonstrates strong communication, organization, and problem-solving skills in fast-paced environments while ensuring accuracy and confidentiality. Builds positive relationships, manages multiple priorities, and resolves concerns efficiently. Quick learner dedicated to delivering exceptional service and enhancing team success.
Overview
15
15
years of professional experience
Work History
Special Education Teacher Assistant
Hopewell City Public Schools
12.2024 - Current
- Delivered individualized and small-group instructional support to students, reinforcing academic, behavioral, and social-emotional objectives.
- Collaborated with special education teachers to implement Individualized Education Programs (IEPs) in accordance with federal and state regulations.
- Supported students with daily living and personal care needs, fostering independence in hygiene and toileting within a respectful, supportive environment.
- Monitored and recorded student progress, performance, and behavior to inform data-driven instructional planning and enhance individualized learning.
- Prepared and organized instructional materials, classroom resources, and adaptive learning tools to support diverse learning styles.
- Promoted a positive, inclusive, and structured classroom environment conducive to learning and student growth.
- Facilitated communication among teachers, service providers, and families to align educational and behavioral goals for student success.
- Supported the implementation of individualized behavioral intervention plans and classroom management strategies.
- Implemented IEP accommodations and behavior support plans to maintain consistent student progress.
- Supported special education teacher with classroom instruction, small-group reinforcement, and individualized learning activities.
- Monitored student performance and recorded observations for instructional adjustments and progress reporting.
- Redirected challenging behaviors using positive interventions and de-escalation techniques.
- Supported students with physical disabilities in daily activities, including mobility assistance, personal care tasks, and use of assistive technology devices.
Substitute Teacher
Hopewell City Public Schools
11.2024 - 12.2024
- Delivered effective instruction and managed classroom dynamics for elementary students in absence of regular teacher.
- Followed lesson plans and adapted teaching methods to meet diverse learning needs.
- Fostered positive, structured classroom environment supporting both academic and social development.
- Communicated effectively with students, staff, and administrators to ensure continuity of learning.
- Demonstrated flexibility by managing multiple grade levels and subjects.
Security Team
The Beacon Theater
04.2018 - 08.2024
- Greeted and assisted visitors and patrons to enhance their experience.
- Managed Will-call operations and merchandise sales.
- Managed Will-call operations and merchandise sales to streamline event entry.
- Ushered patrons to seats and scanned tickets.
- Ensured safety and order while promoting a positive customer experience during events.
Customer Service Agent
Recreation Department City of Hopewell
10.2013 - 10.2015
- Managed front-office operations, handling incoming calls, visitor inquiries, and professional correspondence to enhance customer satisfaction.
- Utilized RecTrac software to process registrations, manage schedules, and maintain accurate records.
- Assisted in planning and executing special events and recreational programs, ensuring smooth operations and positive experiences for participants.
- Performed data entry, report generation, and administrative support to streamline office workflow.
- Collaborated with team members and departments to maintain effective internal communication and high-quality customer service.
- Responded to public inquiries regarding recreation programs, facility rentals, and registration requirements.
- Processed customer registrations, payments, and permit requests with accuracy and confidentiality.
- Maintained records for memberships, reservations, and activity enrollments in administrative systems.
- Trained new staff on customer service standards, registration workflows, and office procedures.
- Supported smooth daily operations by organizing documents, monitoring inquiries, and prioritizing service needs.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Kohl's Department Store
09.2012 - 08.2013
- Guided customers in selecting products, answering inquiries, and completing purchases to enhance satisfaction.
- Handled cash transactions and organized merchandise displays to create a welcoming shopping environment.
- Delivered exceptional customer service, efficiently resolving issues to foster repeat business.
- Applied Kohl's rewards, coupons, and discounts while explaining savings clearly.
- Assisted customers with returns, exchanges, and order lookups using store systems.
- Communicated product locations, promotions, and store services to improve customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
Office Associate II
Hopewell Department of Social Services
06.2012 - 07.2012
- Assisted clients in person and via telephone, delivering accurate support for diverse social service needs to ensure client satisfaction.
- Utilized state programs and databases to access, update, and manage client information, contributing to streamlined service delivery.
- Directed visitors, routed calls, and managed incoming and outgoing correspondence to maintain smooth office operations.
- Maintained organized, welcoming, and professional reception area to improve overall client experience and first impressions.
- Processed client applications and maintained accurate case records for social services operations.
- Responded to inquiries by phone, email, and walk-in, providing courteous front-desk support.
- Verified documents and entered data into agency systems with strong attention to detail.
- Routed correspondence, forms, and confidential materials to appropriate staff and departments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Cashier
Roses Department Store
11.2011 - 03.2012
- Greeted customers, provided product information, and processed transactions to enhance customer satisfaction.
- Maintained clean and organized merchandise displays to promote a welcoming shopping environment.
- Processed point-of-sale transactions, ensuring accurate cash handling and balanced registers.
- Resolved payment issues and transaction discrepancies with calm, accurate service.
- Trained new cashiers on register procedures, policies, and customer service standards.
- Maintained compliance with loss-prevention practices and secure cash-control procedures.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Continental Academy
Prince George, VA04-2011
Skills
Data Entry & Recordkeeping
Microsoft Office proficiency
Confidentiality & Handling Sensitive Information
Customer relations
Conflict Resolution & De-escalation
Organizational management
Problem resolution
Fast-paced multitasking
Policy & Procedure Compliance
Team Collaboration
Relationship Building
Adaptability & Quick Learning
Administrative Support
Effective communication
Transaction management
Timeline
Special Education Teacher Assistant
Hopewell City Public Schools
12.2024 - Current
Substitute Teacher
Hopewell City Public Schools
11.2024 - 12.2024
Security Team
The Beacon Theater
04.2018 - 08.2024
Customer Service Agent
Recreation Department City of Hopewell
10.2013 - 10.2015
Cashier
Kohl's Department Store
09.2012 - 08.2013
Office Associate II
Hopewell Department of Social Services
06.2012 - 07.2012
Cashier
Roses Department Store
11.2011 - 03.2012
High School Diploma -
Continental Academy