Blair Hopp
Avon Lake
Summary
Accomplished Patient Access Navigator skilled in relationship management, workflow coordination, and process improvement including nearly nine years of progressive leadership growth within the same organization. Proven ability to enhance operational efficiency and support stakeholder communication.
Overview
9
9
years of professional experience
Work History
Patient Access Navigator
Eating Recovery Center
Denver
01.2026 - Current
- Managed key performance metrics to enhance provider partnerships and streamline admissions workflows.
- Collaborated with referral sources and providers to align with partnership expectations and optimize referral processes.
- Coordinated onboarding of new provider partnerships, presenting program details and managing documentation.
- Maintained tracking systems and reporting tools to ensure accurate visibility across departments.
- Supported process efficiency by identifying workflow gaps and resolving operational issues.
Verified Provider Project Manager
Eating Recovery Center
Denver
06.2025 - 01.2026
- Manage provider partnership initiatives and ongoing operational processes across national teams in a fast-paced environment
- Track, analyze, and report on referral trends and partnership performance metrics to support leadership decision-making
- Build and maintain professional relationships with external partners and internal stakeholders to facilitate smooth operational workflows
- Support implementation of new partnerships through coordination, documentation management, and ongoing communication
- Maintain organized internal records and ensure timely updates across multiple tracking and reporting systems
Clinical Assessment Manager
Eating Recovery Center
Denver
01.2023 - 06.2025
- Managed and supervised high-performing team in fast-paced admissions environment, ensuring workflow efficiency and quality standards.
- Conducted detailed reviews of assessments documentation to ensure compliance and accuracy with organizational standards.
- Collaborated cross-functionally with managers, clinicians, and operational leaders to enhance admissions workflows.
- Provided leadership support during high-priority situations requiring critical thinking and effective problem resolution.
- Assisted with performance monitoring, coaching, and implementing process improvements to boost team efficiency.
Clinical Assessment Specialist
Eating Recovery Center
Denver
06.2022 - 12.2022
- Managed intake and assessment workflows, ensuring accuracy and professionalism in patient evaluations.
- Collaborated with medical providers, clinical teams, and families to streamline admissions processes.
- Provided onboarding support and training for new team members to ensure compliance with procedures.
- Balanced competing priorities and time-sensitive tasks while maintaining effective stakeholder communication.
- Maintained documentation and facilitated interdepartmental communication, supporting successful patient transitions.
Clinical Response Specialist
Eating Recovery Center
Denver
08.2018 - 06.2022
- Served as primary contact for admissions inquiries and coordinated operations across national response teams to ensure seamless responses.
- Managed high-volume communications while maintaining professionalism, empathy, and strong organizational skills
- Assisted with onboarding, workflow support, and operational guidance for new team members
- Coordinated timely communication between departments to support efficient service delivery and issue resolution
Behavioral Health Counselor
Eating Recovery Center
Houston
07.2017 - 04.2018
- Facilitated group sessions and supported patient engagement while balancing operational and documentation responsibilities
- Collaborated with multidisciplinary teams to communicate critical updates and support continuity of care
- Maintained structured daily operations and ensured adherence to organizational procedures within a high-acuity treatment environment
Education
Master of Education (M.Ed.) - Clinical Mental Health Counseling
Florida Atlantic University
Boca Raton, FL05-2016
Bachelor of Science - Psychology & Behavioral Forensics
University of Central Florida
Orlando, FL08-2012
Skills
Salesforce & CRM Experience
Workflow Coordination
Project and Process Management
Stakeholder Communication
Relationship Management
Cross-Functional Collaboration
KPI Monitoring & Reporting
Risk Mitigation & Compliance
Process Improvement Initiatives
Documentation Review & Accuracy
Time Management & Organization
Microsoft 365 Suite
Problem Solving & Critical Thinking
Training & Team Support
Timeline
Patient Access Navigator
Eating Recovery Center
01.2026 - Current
Verified Provider Project Manager
Eating Recovery Center
06.2025 - 01.2026
Clinical Assessment Manager
Eating Recovery Center
01.2023 - 06.2025
Clinical Assessment Specialist
Eating Recovery Center
06.2022 - 12.2022
Clinical Response Specialist
Eating Recovery Center
08.2018 - 06.2022
Behavioral Health Counselor
Eating Recovery Center
07.2017 - 04.2018
Master of Education (M.Ed.) - Clinical Mental Health Counseling
Florida Atlantic University
Bachelor of Science - Psychology & Behavioral Forensics
University of Central Florida