Blair Jackson

• Built and maintained strong working collaborative relationships with other treatment facilities within my territory.
• Built and maintained strong working relationships with therapists, psychiatrist and primary care doctors in my territory.
• Maintained collaborative relationships with national accounts nationwide I had previously cultivated as well as built new ones.
• Spoke to clients and their loved ones, triaging all cases to assess for appropriateness and level of care needed for each individual while maintaining confidentiality.
• Worked closely with admissions and clinicals for each clients care as well as setting up all after care.
• Helped to create new policies as well as new ACA protocol which was implemented company wide.
• Worked with digital marketing and CMO to redesign all marketing material including hospital specific brochures.
• Maintained daily administrative responsibilities and documentation pertaining to tasks, events in inputting all new data.
• Participated in weekly business development team meetings, sharing ideas and different techniques that have had positive outcomes.
• Managed expenses to stay with in budget, documenting all expenses and mileage on a monthly basis.
• Sought out new business through prospecting.
• Supported team members as well as admissions both in person as virtually.

• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Built and maintained strong, ethical relationships with community partners to explore collaboration.
• Communicated and built strong relationships with all NTN departments including clinical, operations and admissions.
• Scheduling tours of NTN facilities with community partners.
• Weekly strategic planning, including event planning with focus on specific facilities and audiences.
• Triaging all incoming and outgoing leads to assess for clinical appropriateness, medical level of care needed, and financials while explaining the process and programs.
• Scheduling meetings with new and old accounts/community partners for continued growth.
• Attending industry events representing NTN and building rapport.
• Documenting daily activity within CRM.
• Prospecting new accounts nationwide and building relationships.
• Adhering to monthly marketing budget requirements.
• Travel for both conferences and to cultivate new relationships outside of California.

National Representative for 22 specialty programs for adolescents, veterans, first responders and adults with

MH, ED, SUD and Trama disorders across the nation serving greater Orange County

• Triaging potential clients for appropriateness for treatment type as well as level of care
• Developing trust and rapport with fellow business development representatives within the behavioral health industry•
• Building relationships, trust and rapport with therapists, psychiatrists and primary care doctors as a trusted resource for their patients that may need a higher level of care
• Prospecting and generating new collaborative relationships with trusted behavioral health partners
• Assisting in interviewing new TPS candidates as well as training them in the field once hired
• Scheduling In-services within hospitals and private practices, targeting specific facilities within my portfolio depending on the provider's area of focus
• Scheduling and hosting tours for professional referral sources to the national facilities I represent
• Sending in and tracking all leads to my admissions teams and communicating updates to all PRS with transparency•

Planning and hosting intimate events with clinicians and therapists as well as large events within the behavioral health community

Continued support for potential clients and family members throughout the admission process and treatment stay

• Triaging potential clients for appropriateness for treatment type as well as level of care
• Developing trust and rapport with fellow business development representatives within the behavioral health industry
• Planning and hosting intimate events with clinicians and therapists as well as large events within the behavioral health community
• Building relationships, trust and rapport with therapists, psychiatrists and primary care doctors as a trusted resource for their patients that may need a higher level of care
• Prospecting and generating new collaborative relationships with trusted behavioral health partners
• Assisting in interviewing new TPS candidates as well as training them in the field once hired
• Scheduling In-services within hospitals and private practices, targeting specific facilities within my portfolio depending on the provider's area of focus
• Scheduling and hosting tours for professional referral sources to the national facilities I represent
• Sending in and tracking all leads to my admissions teams and communicating updates to all PRS with transparency
• Continued support for potential clients and family members throughout the admission process and treatment stay
• Managed multiple potential client's at different stages of admission daily
• Answer all incoming calls
• Verified marketing leads and provide constant communication to Marketer and referral source
• Connecting with potential clients and families on initial calls, providing an overview of the program, what we treat and services offered
• Verify insurance benefits with in and out of network insurance carriers on live VOB
• Explaining financial obligations to client and families and collecting payments
• Assess potential client's appropriateness for the program
• Facilitate a pre assessment with potential client for both substance SUD and MH
• Evaluate client's need for detox. If detox is needed, placing client with a preferred partner, keeping open communication with client will in their care
• Building client's clinical chart as well as all financial documentation
• Gathering Clinical Documentation and reviewing it with Clinical Team
• Arranging transportation from detox
• Facilitation client's admission intake including medical information, financials, all client and facility rights and all legal documents
• Managing crisis situations with empathy and the ability problem solve quickly
• Responding to all clinical and upper management requests
• Assisting with newer team members and helping to manager the department while manager is out of the office
• Maintaining relationships with referents
• MH, ED, SUD and Trama disorders across the nation serving greater Orange County

• Facilitated month-end closing processes, invoicing and journal entries
• Managed all client financial journals
• Processed and documented all financial payments for the company
• Maintained confidential records relating to clients in accordance with HIPPA
• Cleaned and organized office, maintaining orderliness and managing office supplies.
• Optimized office policies, meeting internal needs while upholding organizational standards
• Conducted research projects as required by upper management
• Delivered quality customer service to staff and clients
• Resolved customer inquiries and complaints with timeliness and professionalism
• Updated the daily census for the company and in the database system
• Responded directly to the COO, assisting with Administrative and HR tasks

• Facilitated month-end closing processes, invoicing and journal entries
• Optimized office policies, meeting internal needs while upholding organizational standards
• Conducted research projects as required by upper management
• Managed all client financial journals
• Processed and documented all financial payments for the company
• Maintained confidential records relating to clients in accordance with HIPPA
• Cleaned and organized office, maintaining orderliness and managing office supplies.
• Delivered quality customer service to staff and clients
• Resolved customer inquiries and complaints with timeliness and professionalism
• Updated the daily census for the company and in the database system
• Responded directly to the COO, assisting with Administrative and HR tasks
• Analyzed and interpreted all financial information to clients and families
• Assisted in the development of internal control policies to ensure compliance
• Answered overflow phone calls to the Admissions Department, collected information and screened potential client's for appropriateness for the program
• Responsible for monthly reports pertaining to revenue
• Tracking potential admissions as well as updating daily census and availability
• Tracking all insurance verifications and insuring timely responses

• Greeting customers and building relationships based on trust and brand knowledge
• Assisting customers find merchandise and style for their body
• Restocking merchandise and maintaining a clean and organized sales floor
• Having a team motivated attitude and ability to collaborate with other sales associates to help customers
• Handling payments and also assisting customer in opening both credit and debit cards with the company