Blair Sutherland
Summary
Experienced in supervising daily operations within a restaurant environment, ensuring compliance with health and safety standards while enhancing overall performance. Demonstrated ability to train and mentor staff on service protocols, leading to improved team efficiency and customer satisfaction. Managed inventory control effectively by monitoring stock levels and placing orders, which reduced waste and optimized supply usage. Resolved customer complaints promptly, contributing to increased repeat business and positive online reviews.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Manager on Duty
IHOP
Cleburne
01.2026 - Current
- Supervised daily operations and ensured compliance with health and safety standards, enhancing overall restaurant performance.
- Trained and mentored staff on service protocols, resulting in improved team efficiency and customer satisfaction.
- Managed inventory control by monitoring stock levels and placing orders, reducing waste and optimizing supply usage.
- Implemented staff scheduling processes, improving labor management and ensuring adequate coverage during peak hours.
- Resolved customer complaints promptly and effectively, leading to increased repeat business and positive online reviews.
- Conducted regular quality checks on food preparation and presentation, maintaining high standards and customer expectations.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
Lead Cook
Soulfire brewery
Cleburne, Texas
11.2023 - 12.2025
- Prepared and executed diverse menu items, ensuring consistent quality and presentation, contributing to customer satisfaction.
- Trained and supervised kitchen staff, enhancing teamwork and operational efficiency during busy service hours.
- Maintained inventory levels and coordinated supply orders, reducing waste and ensuring timely availability of ingredients.
- Collaborated with front-of-house staff to ensure seamless service and enhance the overall dining experience for patrons.
- Implemented food safety protocols, resulting in adherence to health regulations and maintaining a clean kitchen environment.
- Completed workstation set up and break down, properly disposing of leftover food.
- Conducted regular kitchen inspections to maintain cleanliness and organization, ensuring compliance with safety and sanitation standards.
Education
Joshua Highschool
Joshua, TXSkills
- Staff training
- Inventory management
- Customer complaint resolution
- Food safety compliance
- Labor scheduling
- Kitchen inspections
- Health and safety standards
- Supply ordering
- Cash register auditing
- Shift management
- Stock level monitoring
- Food presentation standards
Certification
- Manager food handlers
Timeline
Manager on Duty
IHOP
01.2026 - Current
Lead Cook
Soulfire brewery
11.2023 - 12.2025
Joshua Highschool