Blair Wells
Waxhaw,NC
Summary
Seasoned Operations Supervisor at Integrated Deicing Services, enhancing station performance and employee development. Excelled in operations management and customer relations, boosting client satisfaction through strategic oversight and effective team training. Demonstrates exceptional leadership and problem-solving skills, ensuring compliance and operational excellence across multiple locations.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Integrated Deicing Services
07.2017 - Current
- Manage daily training and operations to improve station performance.
- Coordinate with station GM and corporate leadership to ensure compliance.
- Directly oversee Classroom and Practical Training.
- Attend Station Training yearly for all airlines.
- Maintain all training records to ensure compliance.
- Enhance team productivity by providing ongoing training and feedback
- Work with all airlines in various capacities to help with the operation.
- Manage operation during frost and snow
- TDY to multiple locations to assist with training and operations.
Station Trainer
Integrated Deicing Services
08.2015 - 07.2017
- Enhanced employee performance and knowledge through Classroom Training.
- Conducted a positive and productive learning environment in the classroom.
- Maintained an inclusive environment inside the classroom to make employees feel comfortable.
- Addressed all challenges employees may encounter during training.
- Specialized in employee knowledge prior to entering the operation.
- Coordinated with management on any training issues.
Lead
Integrated Deicing Services
09.2013 - 07.2017
- Led Pad operations on a daily basis.
- Assisted with all fluid handling issues.
- Boosted employee and Pad production through coaching.
- Successfully operated in various stressful problem solving environments.
- Managed large groups of employees during hazardous and stressful environments.
- Lead and managed employees in all aspects of the operation.
- TDY to multiple locations to assist with the operation.
- Ran MEM operation 2013-2014.
Deicer
Integrated Deicing Services
09.2011 - 08.2013
- Completed all airline training annually.
- Trained on multiple trucks throughout the company to deice.
- Deiced all aircraft safely and efficiently.
- TDY to multiple stations to assist with the operation.
- Assisted with hiring at the start of the season.
- Assisted with fluid handling operations.
- Participated in training as a Practical Trainer.
- Assisted with fluid sampling operations.
Account Manager
Coca Cola Bottling Co Consolidated
01.2010 - 07.2012
- Managed multiple client accounts on a daily basis.
- Increased client satisfaction by building strong relationships with customers.
- Addressed client needs with problem solving skills on a daily basis.
- Planned ahead by anticipating client future needs.
- Managed a diverse group of client accounts.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
T. C. Roberson High School
Asheville, NCSkills
- Operations management
- Performance monitoring
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Workflow optimization
Timeline
Operations Supervisor
Integrated Deicing Services
07.2017 - Current
Station Trainer
Integrated Deicing Services
08.2015 - 07.2017
Lead
Integrated Deicing Services
09.2013 - 07.2017
Deicer
Integrated Deicing Services
09.2011 - 08.2013
Account Manager
Coca Cola Bottling Co Consolidated
01.2010 - 07.2012
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
High School Diploma -
T. C. Roberson High School
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