Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Blair Williams

Charleston,SC

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

Breeze Airways
Charleston, SC
09.2022 - 09.2023
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.

Lead Server Trainer

Spice Finch
Philadelphia, PA
11.2021 - 06.2022
  • Assisted in resolving customer complaints regarding food quality or service delivery.
  • Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
  • Monitored server performance through direct observation, surveys and post-training assessments.
  • Provided support during peak times when additional staff was needed at restaurants.
  • Organized special events such as seminars or workshops to increase awareness about food safety regulations.
  • Provided classroom instruction in areas such as customer service techniques, product knowledge and sales techniques.

Barista Trainer

Starbucks
Millsboro, DE
05.2020 - 10.2021
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted guests with pleasant smile and superior customer service.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.

Front Desk Receptionist

Holly Lake Camp Sites
Millsboro, DE
05.2016 - 01.2020
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

High School Diploma -

Sussex Central High School
Georgetown
07-2018

Skills

  • Emergency Care
  • Regulatory Compliance
  • Flight safety
  • First Aid
  • FAA Regulations
  • Customer Service
  • Food and Beverage Service
  • Verbal and written communication
  • Strong Work Ethic
  • Administrative tasks
  • Schedule Management
  • Public Speaking
  • Conflict Mediation

Affiliations

- Volunteered at multiple animal and horse sanctuaries.

- Auditioning or volunteering for a live theater company.

Accomplishments

  • Honor Roll in high school throughout my four years.
  • Mock Trial Team competed and got 2nd place two years in a row. Also attended Mock Trial Nationals where our school placed 25th out of 50.

Certification

  • CPR and APR certified.

References

References available upon request.

Timeline

Flight Attendant

Breeze Airways
09.2022 - 09.2023

Lead Server Trainer

Spice Finch
11.2021 - 06.2022

Barista Trainer

Starbucks
05.2020 - 10.2021

Front Desk Receptionist

Holly Lake Camp Sites
05.2016 - 01.2020

High School Diploma -

Sussex Central High School

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Blair Williams