Blake Behiter
Wentzville,MO
Summary
Experienced customer service professional bringing years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Logistics
Jones Lang LaSalle, JLL
Chesterfield, MO
09.2021 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Tracked orders and notified customers of status or potential delays.
Front End Cashier
Lowes Home Improvment
Lake Saint Louis, MO
04.2020 - 09.2021
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Reviewed and resolved differences between accounting information and cash drawer.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Courtesy Clerk
Dierbergs
Wentzville, MO
05.2019 - 09.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Provided ongoing guest service.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Conducted one-on-one training with new employees to teach various store procedures.
- Resolved concerns with products or services to help with retention and drive sales.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Described product highlights and benefits to help guide purchasing decisions.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
High School Diploma -
Timberland High School
Wentzville, MO05.2021
Skills
- Supply Chain Operations
- Employee Training
- Team Guidance and Management
- Critical Thinking
- Verbal and Written Communication
- Purchase Orders
- Transportation and Logistics Coordination
- Shipping and Receiving
- Inventory Control
- Customer Service
- Items Inspection
- Goods Movement Planning
Timeline
Logistics
Jones Lang LaSalle, JLL
09.2021 - Current
Front End Cashier
Lowes Home Improvment
04.2020 - 09.2021
Courtesy Clerk
Dierbergs
05.2019 - 09.2021
High School Diploma -
Timberland High School