Blake Brewer
Member Advocate
Cheyenne,WY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center and Medicaid industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Member Advocate
Client Network Services DBA Wyoming Medicaid
Cheyenne, United States
08.2021 - Current
- Keep vendor files accurate and up-to-date to expedite payment processing.
- Train and mentor new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Use data entry skills to accurately document and input statements.
- Handle a daily average of 25 calls with a handle time of under 7 minutes while simultaneously quality controlling and paying Transportation Requests and completing Verification of Services.
- Maintain a monthly average of 100% on all gradings.
Tier 1 Technical Support Representative
Rise Broadband
Loveland, Colorado
02.2019 - 08.2021
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant General Manager
Pizza Hut
Denton, TX
05.2018 - 02.2021
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee evaluations and contract details.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Education
Associate of Science - Criminal Justice
Laramie County Community College
Cheyenne, WY 08.2021 - Current
High School Diploma -
Haltom High School
Haltom City, TX 08.2012 - 10.2016
Skills
Planning and Coordination
Timeline
Member Advocate
Client Network Services DBA Wyoming Medicaid
08.2021 - Current
Associate of Science - Criminal Justice
Laramie County Community College
08.2021 - Current
Tier 1 Technical Support Representative
Rise Broadband
02.2019 - 08.2021
Assistant General Manager
Pizza Hut
05.2018 - 02.2021
High School Diploma -
Haltom High School
08.2012 - 10.2016
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