NICOLE PERIMON
Virginia Beach,VA
Summary
Customer focused professional with remote support and sales experience who thrives on building strong rapport and creating positive, memorable customer experiences. As a military spouse seeking a remote role, I bring adaptability, resilience, and a natural ability to connect quickly with people while delivering reliable, high quality results.
Overview
10
10
years of professional experience
Work History
Member Advocate
Ehealth, Instant Teams Contractor
Remote
08.2025 - 12.2025
- Contract role that ends December 7th 2025
- Provide compassionate, solutions focused support to eHealth members after enrollment, ensuring they feel informed, supported, and connected to the resources they need.
- Coordinate with multiple departments to resolve member issues efficiently, maintaining clear communication and accurate records that strengthen trust and satisfaction.
- Offer education and outreach with empathy and clarity, helping individuals navigate complex systems and access care while building transferable skills in community engagement and program coordination.
Library Aid
Department of the Air Force
North Charleston, SC
10.2024 - 01.2025
- Processed new materials, including cataloging, adding to databases, and maintaining library inventory
- Assisted with special events like book sales, story times, or outreach programs
Sales Manager
Embassy Suites
North Charleston, SC
04.2023 - 07.2023
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Directed sales strategies to enhance revenue and market share in competitive hospitality environment.
Sales Coordinator
HILTON CORPORATE
Charleston, SC
04.2022 - 04.2023
- Supporting three Hilton corporate properties including Hampton Inn Charleston Airport, Embassy Suites Historic Charleston, and Hampton Inn Historic Charleston
- Assisted in planning a community event at the Ferry Wharf Lawn
- Developed marketing materials & marketing plan for community event
Operations Coordinator
APPLE ONE
Charleston, Greenville, SC
09.2021 - 04.2022
- Supported both the Greenville and Charleston branch full time
- Assisted with payroll for the Columbia branch
- Process weekly temporary associates payroll as well as overpayments, underpayments, and invoice adjustments
- Assist account executives with sourcing, recruiting, evaluating, and referencing candidates
- Assess and filter resumes from potential job candidates to determine qualified individuals
- Manage daily schedule for the office by assigning interviews to recruiters, scheduling interviews for qualified applicants, & confirming the following day's appointments
- Created weekly newsletter and sent to businesses, resulting in new job orders for the branches.
Sales Manager
CANDLEWOOD SUITES
Mount Pleasant, SC
02.2021 - 09.2021
- Established relationships with current clients, while developing new ways to expand client base through prospecting and networking
- Incorporated previous knowledge of hotel sales to develop marketing plans to implement
- Inspected guest rooms, public access areas, and outside grounds to ensure cleanliness and appearance are up to standards
- Adhered to all franchise and company procedures and regulations as well as standard operating procedures
- Forecasted, projected, and reviewed monthly financial reports to ensure staying on track to meet the budget
- Generated $86,000 in local negotiated accounts since April 2021, through prospecting efforts.
Sales Manager
HOLIDAY INN EXPRESS CHARLESTON DOWNTOWN MEDICAL
Charleston, SC
06.2020 - 02.2021
- Increased revenue and maintained business during coronavirus, while hotel industry was all but non-existent
- Proved to be versatile and a flexible employee through staffing challenges by working the front desk and operations positions, when needed
- Maintained accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, and all other sensitive documents
Sales Manager
HILTON GARDEN INN CHARLESTON DOWNTOWN
Charleston, SC
03.2020 - 03.2020
- Responsible for all group bookings and bringing in new business
- Laid off due to coronavirus within first month of being hired
Sales Manager
HILTON CORPORATE
Mount Pleasant, SC
10.2018 - 03.2020
- Coordinated monthly volunteer events across 9 of our Hilton managed hotels in the Charleston area
- Negotiated guest room rates with local and corporate clients to generate consistent and returning guests
- Increased local account business by over $50,000 year over year
- Maintained revenue goals through hotel renovation, a time that typical hotels lose money
- Increased Revenue Per Available Room (REVPAR) and gained market share over our competitors in the area through an aggressive direct sales effort and strategic e-commerce sales and marketing efforts
- Created new volunteer opportunities for employees by partnering with the United Way
- Executed and planned multiple events including Client Appreciation events and Hilton's 100 Year Birthday Party
Coordinator
HILTON CORPORATE, HOMEWOOD SUITES AIRPORT
North Charleston, SC
05.2017 - 10.2018
- Produced accurate and timely reports that met the needs of the sales director and senior management to include reporting of appointments, calls made, and business leads
- Secured over 1,000 room nights in group bookings
- Developed and leveraged personal relationships with guests to contact potential clients and build business relationships
- Promoted to Sales Manager in Oct 2019.
Front Desk Agent
HOLIDAY INN EXPRESS
Ashley, SC
10.2016 - 05.2017
- Registered and processed guests while accommodating any requests
- Developed a convenient guide to our favorite restaurants in the area to enhance our guests' experience
- Increased Heartbeat and Trip Advisor scores up within 3 months
Reservation Agent
INTERCONTINENTAL HOTELS GROUP
11.2015 - 10.2016
- Assisted guests interested in staying at IHG properties or other hotel related inquiries, Worldwide
- Completed eight weeks of aggressive sales and reservation training
- Demonstrated brand knowledge to ensure guests are delivered a consistent brand experience
Skills
- Program Coordination
- Community Engagement
- Volunteer Management
- Event Planning
- Partnership Development
- Member Support
- Relationship Building
- Project Management
- Salesforce CRM
- Canva
- Google Workspace
- Empathy-Driven Communication
- Multitasking and organization
- HIPAA compliance
- Data entry
- Customer service
Timeline
Member Advocate
Ehealth, Instant Teams Contractor
08.2025 - 12.2025
Library Aid
Department of the Air Force
10.2024 - 01.2025
Sales Manager
Embassy Suites
04.2023 - 07.2023
Sales Coordinator
HILTON CORPORATE
04.2022 - 04.2023
Operations Coordinator
APPLE ONE
09.2021 - 04.2022
Sales Manager
CANDLEWOOD SUITES
02.2021 - 09.2021
Sales Manager
HOLIDAY INN EXPRESS CHARLESTON DOWNTOWN MEDICAL
06.2020 - 02.2021
Sales Manager
HILTON GARDEN INN CHARLESTON DOWNTOWN
03.2020 - 03.2020
Sales Manager
HILTON CORPORATE
10.2018 - 03.2020
Coordinator
HILTON CORPORATE, HOMEWOOD SUITES AIRPORT
05.2017 - 10.2018
Front Desk Agent
HOLIDAY INN EXPRESS
10.2016 - 05.2017
Reservation Agent
INTERCONTINENTAL HOTELS GROUP
11.2015 - 10.2016