Carla Delara
Aurora,IL
Summary
Dedicated social-service professional committed to family advocacy and crisis intervention. Developed and implemented support programs that enhanced family engagement and satisfaction. Recognized for culturally sensitive communication and building trust through empathetic interactions in diverse settings.
Overview
1
1
Language
10
10
years of professional experience
Work History
Family Advocate
Catholic Charities Diocese of Joliet
Joliet, USA
07.2025 - Current
- Developed and implemented family support programs to strengthen engagement and satisfaction.
- Delivered crisis intervention services, ensuring families received immediate assistance and safety-focused resources.
- Conducted comprehensive needs assessments to identify barriers and create individualized support plans.
- Analyzed program outcomes and recommended improvements based on family and provider feedback.
- Supported families of children with disabilities by identifying appropriate community resources and programs.
- Built trusting relationships through active listening, empathy, and culturally sensitive communication during office and home visits.
- Maintained timely, accurate case documentation to ensure continuity of care among service providers.
Police Officer
Joliet Police Department
Joliet, USA
07.2024 - 05.2025
- Responded promptly to service calls, conducting preliminary and follow-up investigations.
- Drafted comprehensive reports, including field notes and essential legal documentation.
- Demonstrated sound judgment in high-pressure scenarios, evaluating levels of force needed.
- Provided court testimony and worked alongside emergency personnel during emergencies.
- Participated in community-oriented policing efforts to foster collaboration with residents.
- Proactively initiated traffic and criminal investigations to address local concerns.
Family Support Specialist
Family Focus
Glendale Heights, Illinois
01.2022 - 07.2024
- Conducted initial assessments of referred families to create customized recommendations.
- Facilitated parenting instruction and coaching, enhancing family skill development.
- Collaborated with supervisors on case management and evaluated family progress systematically.
- Supplied community resource referrals, assisting families in forming lasting support networks.
- Engaged in case conferences, school meetings, and court appearances when needed.
Cashier
Central DuPage Hospital
Winfield, Illinois
08.2019 - 01.2022
- Processed cash, credit, and check transactions, ensuring accurate drawer counts.
- Resolved customer concerns while maintaining a clean and organized checkout environment.
- Prepared transaction reports and assisted with returns, refunds, and product inquiries.
Line Server
Qdoba Mexican Eats
Wheaton, Illinois
12.2016 - 08.2019
- Prepared food using standardized recipes, ensuring compliance with food-safety protocols.
- Accurately fulfilled customer orders while fostering positive interactions.
- Maintained clean workstations to promote a safe and hygienic environment.
- Assisted with inventory restocking and training of new staff to enhance operational efficiency.
Education
Bachelor of Arts - Criminal Justice & Sociology
Benedictine University
Lisle, IL05-2022
Associate of Arts -
College of DuPage
Glen Ellyn, IL12-2019
Skills
- Crisis intervention
- Assessment of needs
- Resource navigation
- Family advocacy
- Program coordination
- Program evaluation
- Case documentation
- Development in early childhood
- Conflict resolution
- Cultural competence
- Relationship building
Languages
Spanish, Native/Bilingual
Hobbies and Interests
- Running long distances
- Traveling
- Music
- Sharing meals with friends
Languages
Spanish
Native/ Bilingual
Timeline
Family Advocate
Catholic Charities Diocese of Joliet
07.2025 - Current
Police Officer
Joliet Police Department
07.2024 - 05.2025
Family Support Specialist
Family Focus
01.2022 - 07.2024
Cashier
Central DuPage Hospital
08.2019 - 01.2022
Line Server
Qdoba Mexican Eats
12.2016 - 08.2019
Bachelor of Arts - Criminal Justice & Sociology
Benedictine University
Associate of Arts -
College of DuPage