Jacqui Moreno
Austin,TX
Summary
Driven professional with a proven track record in family advocacy and case management, notably with SAFE Alliance. Skilled in leveraging community resources and crisis intervention strategies to enhance client well-being. Demonstrates exceptional communication and multicultural sensitivity, ensuring significant improvements in client service plans and outcomes.
Overview
26
26
years of professional experience
Work History
Family Advocate
SAFE Alliance
09.2022 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families..
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Assessed progress towards goals regularly, adjusting service plans accordingly based on family feedback and professional observations.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
Certified Substitute Teacher
Austin Independent School District
03.2019 - 04.2020
- Oversaw class of 20-30 elementary age children for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Payroll Specialist
5 Fitness Training And Yoga
08.2014 - 12.2017
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing into ADP.
- Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
Nannie for Babies and Children
Various Families
10.1999 - 12.2000
- Communicated positively with children and guardians.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Youth Care COunselor
Settlement Home
06.1998 - 09.1999
- Youth care counselor is responsible for ensuring the safety and care of the children in a residence setting.
- Provided therapeutic supervision and guidance to children under the age of 18.
- Served as a roll model to the children in order to facilitate treatment goals, and implement cottage rules, schedules and routines.
- Ensured individual compliance with all applicable Licensing standards, and organization policies, procedures and practices.
Education
Paralegal Online Course
AILA
ONline2022
Bachelor of Arts - Sociology
University of Oregon
Eugene, OR06.1997
Skills
- Community Resources
- Multicultural Sensitivity
- Effective Communication
- Case Management
- Family advocacy
- Case tracking and follow up
- Crisis intervention strategies
- Client Advocacy
- Crisis Intervention
- Transportation Arrangements
Languages
Spanish
Full Professional
Timeline
Family Advocate
SAFE Alliance
09.2022 - Current
Certified Substitute Teacher
Austin Independent School District
03.2019 - 04.2020
Payroll Specialist
5 Fitness Training And Yoga
08.2014 - 12.2017
Nannie for Babies and Children
Various Families
10.1999 - 12.2000
Youth Care COunselor
Settlement Home
06.1998 - 09.1999
Paralegal Online Course
AILA
Bachelor of Arts - Sociology
University of Oregon
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