Summer Sudds
Cedar Hill
Summary
Dedicated professional advocate with a passion for supporting families through comprehensive and compassionate care. Proven track record of fostering collaborative team environments and achieving impactful outcomes by addressing unique client needs. Strong background in crisis intervention and resource coordination, adaptable and reliable in high-pressure situations. Eager to pursue the Team Lead of Family Advocacy position to continue making a positive difference in the lives of those served.
Overview
9
9
years of professional experience
Work History
Family Advocate
Dallas Children's Advocacy Center
04.2023 - Current
- Educated clients and families on investigation, prosecution, and treatment processes post-forensic interviews.
- Coordinated access to services such as protective orders, housing, public assistance, and domestic violence support in collaboration with therapists and agencies.
- Assisted with case management, crisis intervention, and initial family assessments to determine additional needs.
- Provided court preparation and accompaniment as needed.
- Applied crisis intervention and de-escalation skills while working with the Dallas Children’s Advocacy Center MDT.
- Managed a heavy caseload with strong organizational and time management skills.
- Collaborated with families to enhance growth and development, while identifying community resources and connecting with social services.
- Built trusting relationships through empathy and cultural sensitivity during client interactions.
Services Investigator
Adult Protective, DFPS, Adult
11.2021 - 04.2023
- Investigated reports of abuse, neglect, and exploitation involving elderly adults and individuals with disabilities.
- Conducted assessments, developed service plans, and prioritized client needs.
- Advised clients, caregivers, and families, offering counseling and support during stressful situations.
- Removed individuals from dangerous environments and arranged emergency shelter and services.
- Coordinated medical and psychiatric evaluations and treatments.
- Monitored service plans to ensure client needs were met.
- Maintained case documentation and prepared reports for management.
- Testified in court and participated in community outreach and awareness activities.
Wraparound Care Coordinator
Choices Coordinated Care Solutions
12.2020 - 11.2021
- Articulated the mission, vision, and values of Choices and practiced the Intercept model.
- Managed a caseload of 20-30 families, adhering to financial protocols and case rate guidelines.
- Maintained a flexible schedule, meeting with families regularly, documenting accurately, and attending weekly supervision and consultations.
- Provided crisis support with a flexible, non-traditional schedule, including evenings, weekends, and on-call rotations.
- Ensured timely completion of tasks and coordinated services with supervisors and team members.
Investigator
DFPS, Child Protective Services
08.2019 - 12.2020
- Responded swiftly to crisis situations involving children in abuse or neglect cases.
Investigated child abuse or neglect reports and took necessary actions to ensure child safety. - Conducted forensic assessments and interviews with family members, medical professionals, and other involved parties.
- Maintained objectivity and empathy while discussing sensitive issues with families in crisis.
- Documented all relevant information and completed required reports.
Testified in court and respected cultural diversity in all interactions.
Child Care Licensing Inspectors IV
Texas Health And Human Service Commission
06.2018 - 08.2019
- Investigated abuse/neglect complaints in licensed, registered, and unregulated childcare facilities.
- Assessed standards violations in licensed childcare facilities and complaints of illegal childcare.
- Documented findings and communicated corrective or adverse actions to providers.
- Responded to emergency complaints in childcare operations.
- Maintained unit operations and performed additional duties as required.
- Promoted cultural diversity and built trust with children and families to meet case needs.
Case Manager
Goodwill Industries of Dallas
08.2016 - 06.2018
- Analyzed data to recommend improvements and ensure effective business process implementation.
- Coordinated with clients to meet business objectives, monitor progress, and ensure compliance with goals.
- Prepared weekly, monthly, and quarterly reports for clients, maintaining accurate documentation.
- Collaborated with internal teams to support process improvements and maintain professional client relationships.
- Delivered presentations in meetings and advocated for business improvements and process development.
- Worked with supervisors to resolve issues, achieve market goals, and escalate concerns as necessary.
- Managed client project schedules and documentation, collaborating with clients to evaluate progress regularly.
Education
High School Diploma -
Huntington High School
Bachelor's degree - Sociology
Wiley College School
Marshall, TX05-2012
Skills
- Crisis Intervention
- Incident Management
- Client documentation
- Client Education
- Case Management
- Effective Communication
- Case Tracking and Follow up
- Eligibility Assessments
- Client Advocacy
- Family Advocacy
- Crisis Intervention Strategies
- Family Support
- Family Services
- Client Needs Assessment
- Community Referrals
- Home Visits
- Multicultural Sensitivity
- Community Resources
- Family advocacy
- Case tracking and follow up
- Relationship Building
Timeline
Family Advocate
Dallas Children's Advocacy Center
04.2023 - Current
Services Investigator
Adult Protective, DFPS, Adult
11.2021 - 04.2023
Wraparound Care Coordinator
Choices Coordinated Care Solutions
12.2020 - 11.2021
Investigator
DFPS, Child Protective Services
08.2019 - 12.2020
Child Care Licensing Inspectors IV
Texas Health And Human Service Commission
06.2018 - 08.2019
Case Manager
Goodwill Industries of Dallas
08.2016 - 06.2018
High School Diploma -
Huntington High School
Bachelor's degree - Sociology
Wiley College School
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