Summary
Overview
Work History
Education
Skills
Timeline
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Blake Cox

Flower Mound,TX

Summary

  • Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Communication Test Designs, INC.

Phone Technicion
Flower Mound, TX
11.2020 - Current
  • Followed standards and procedures to maintain safe work environment.
  • Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
  • Authored development guidelines to expedite application design efforts through ready-made frameworks.
  • Designed test control apparatus and equipment, developed procedures for testing products, and devised processes for assuring quality production.
  • Adjusted design parameters to boost performance and incorporate new features.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.

Nursery

Lowes
Flower Mound, TX
02.2020 - 08.2020
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Rearranged planting beds and flower gardens seasonally.
  • Assisted customers with finding requested plants and flowers.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.

Sales Advisor

Office Depot
Flower Mound, TX
02.2018 - 02.2020
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Demonstrated products and specific features at customer locations and special events.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Supported customers continuously from sales process to product set-up and use.

NOC Technician Intern

Cyber Defence Labs
Richardson, TX
01.2018 - 05.2018
  • Installed and maintained systems and analyzed users' needs.
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.

Education

Bachelor of Science - Cybersecurity

University of North Texas
Denton, TX
05.2020

Skills

  • SAP
  • Technical issues analysis
  • Problem-solving skills
  • Client Service
  • Team oriented
  • Organization
  • Shipment Processing
  • Exceptional Customer Service
  • Product And Service Sales

Timeline

Communication Test Designs, INC.

Phone Technicion
11.2020 - Current

Nursery

Lowes
02.2020 - 08.2020

Sales Advisor

Office Depot
02.2018 - 02.2020

NOC Technician Intern

Cyber Defence Labs
01.2018 - 05.2018

Bachelor of Science - Cybersecurity

University of North Texas

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Blake Cox