Blake Dickey
Cullman,AL
Summary
Accomplished professional with extensive business experience in B2B sales, digital marketing, account management, and customer service. Adept at strategizing programs to enhance brand exposure and swiftly resolve issues. Successfully advocated for and conducted quarterly strategy reviews with key decision makers to analyze performance and improve processes/KPIs. Played a pivotal role in overseeing initial on-boarding of enterprise-level accounts, ensuring strong adoption and ongoing engagement throughout the customer's lifetime. Proficient in leading cross-functional teams and driving new sales expansion, leveraging best practices in customer success.
Overview
13
13
years of professional experience
Work History
Rental Department Manager
Long-Lewis Automotive Group
09.2024 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Success Sales Representative
Paychex, Inc
05.2023 - 09.2024
- Ensure optimal client satisfaction by harmonizing efforts of sales and service divisions.
- Retained and renewed existing clients through effective consultation.
- Leveraged Salesforce CRM to streamline account management.
- Ensured seamless client onboarding through effective product education.
Department Supervisor
Lowes
08.2022 - 05.2023
- Guided sales staff in surpassing both performance targets and client satisfaction benchmarks.
- Oversaw inventory, coordination of deliveries and retrieval of high-demand items.
- Fixed existing inventory problems, achieving a 75% reduction in shrink.
Account Executive
Kyocera Document Solutions America, Inc.
03.2020 - 08.2022
- Guided in creating and setting up tailored information technology solutions for clients.
- Sold half of yearly quota in single month to existing client with almost 50% profit.
Assistant Manager
Enterprise Holdings
08.2018 - 03.2020
- Executed managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance to assure operational excellence.
- Delivered exceptional customer service while administering team of employees, fleet of rental cars, and supplies related to job.
- Acted as Branch Manager in first year of tenure increasing customer satisfaction from 60% to 85% in six months.
Management Assistant
Enterprise Holdings
07.2018 - 08.2018
- Performed activities related to renting customers cars and selling optional protection products/services, including prepaid fuel.
- Coordinated schedules among executive team members and planned the logistics of each meeting.
- Oversaw all administrative staff operations, including onboarding and training new team members.
- Responded to phone calls and emails, conducted research as requested, performed data management/reporting, and control inventory.
Management Trainee
Enterprise Holdings
06.2017 - 07.2018
- Maintained current relationships with employees and staff to attain company’s mission.
- Provided superior customer service by effectively communicating, influencing, and interacting with all types of customers, vendors, and co-worker.
- Trained, developed, and promoted staff aimed at business success.
- Devised and deployed effective business decisions to improve bottom line.
Customer Service Representative
Enterprise Holdings
03.2017 - 06.2017
- Offered excellent customer service while renting cars to National Emerald Club customers and selling additional products, including prepaid fuel or GPS devices.
- Communicated rental terms and conditions, vehicle features, and other services to clients.
- Informed management of any known vehicle problems and any required vehicle maintenance.
- Met and greeted customers in friendly and timely manner to retain customer interest in company services.
Return Agent
Enterprise Holdings
01.2017 - 03.2017
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Communicated effectively with management and other departments to address any inventory or maintenance concerns.
- Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
Service Agent
Enterprise Holdings
03.2012 - 01.2017
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
Education
Bachelor of Arts - English
University of Montevallo
01.2016
Skills
- Business Development
- Strategic Planning & Execution
- Account Management
- Sales & Digital Marketing
- CRM Systems
- Customer Service & Support
- Negotiation and Renewals Management
- Relationship Building
- Customer Onboarding
Timeline
Rental Department Manager
Long-Lewis Automotive Group
09.2024 - Current
Customer Success Sales Representative
Paychex, Inc
05.2023 - 09.2024
Department Supervisor
Lowes
08.2022 - 05.2023
Account Executive
Kyocera Document Solutions America, Inc.
03.2020 - 08.2022
Assistant Manager
Enterprise Holdings
08.2018 - 03.2020
Management Assistant
Enterprise Holdings
07.2018 - 08.2018
Management Trainee
Enterprise Holdings
06.2017 - 07.2018
Customer Service Representative
Enterprise Holdings
03.2017 - 06.2017
Return Agent
Enterprise Holdings
01.2017 - 03.2017
Service Agent
Enterprise Holdings
03.2012 - 01.2017
Bachelor of Arts - English
University of Montevallo
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