Summary
Overview
Work History
Education
Skills
Timeline
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Blake Duggins

Oklahoma City,OK

Summary

Driven by results, I leveraged sales strategy development and teamwork at Group 1 Auto to enhance customer satisfaction and foster a loyal customer base, achieving significant improvements in transaction values and repeat clientele. My leadership at Sonic optimized team efficiency, embodying dependability with a focus on surpassing performance goals and progress me throughout the company..

Overview

7
7
years of professional experience

Work History

Senior Retail Sales Associate

Group 1 Auto
01.2021 - Current
  • Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Developed loyal customer base by building rapport through personalized service and tailored recommendations.
  • Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
  • Achieved notable improvements in average transaction value through strategic cross-selling techniques and bundling promotions when applicable.

Assistant Supervisor

Sonic
07.2020 - 12.2020
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.

Assistant Manager

Sonic
10.2017 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Eisenhower High School
Lawton, OK
05.2020

Skills

  • Clienteling
  • Sales strategy development
  • Store operations
  • Staff Training and Development
  • Brand representation
  • Teamwork and Collaboration
  • Problem-Solving
  • Honest and Dependable

Timeline

Senior Retail Sales Associate

Group 1 Auto
01.2021 - Current

Assistant Supervisor

Sonic
07.2020 - 12.2020

Assistant Manager

Sonic
10.2017 - 06.2020

Eisenhower High School

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Blake Duggins