Blake Edwards
Commerce Township,Michigan
Summary
Proven leader in enhancing member engagement at Out of Office Garage, I spearheaded initiatives that surged participation through innovative outreach and personalized services, achieving a 95% client satisfaction rate. Expert in logistics and team management, my approach blends strategic planning with effective communication, driving operational excellence and cost-effective solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Director and Concierge Specialist
Out of Office Garage
Birmingham, USA
06.2023 - Current
- Successfully boosted membership engagement through the development and implementation of targeted outreach programs and personalized communication strategies, leading to a noticeable increase in member participation.
- Delivered exceptional personalized service to VIP clients by collaborating with local businesses and vendors to offer exclusive services, resulting in a 95% satisfaction rate and enhanced client experiences.
Warehouse Operations Manager
Platinum Motorcars
Birmingham, USA
10.2021 - Current
- Optimized warehouse operations by implementing efficient inventory management systems and streamlining logistics processes, resulting in significant cost savings and improved order fulfillment accuracy.
Education
Bachelor of Science - Information Technology and Security with Concentration in Information Assurance and Cybersecurity
Baker College
City, MI11.2024
Skills
- Membership Relations
- Sales
- Team Leadership and Management
- Conflict Resolution
- Warehouse Operations
- Logistics and Inventory Control
- Planning and Organizational Skills
- Project Management
- Excellent Organizational Skills
- Data Analysis & Analytics
- Quality Control
- Loss Prevention
- Social Media
- Marketing Outreach
- Strong Written and Communication Skills
- Time Management
- Accounting
- Financial Analysis
- Easily Adaptable to Given Situations
- Event Coordination
- Community Involvement Coordination
- Efficient in Windows 7
- Windows 8
- Windows 10
- Firewalls
- Antivirus
- Anti-malware
- Local Area Networks (LAN)
- WAN Wireless Networks (WAN)
- Routers
- Understanding language in Python
- HTML
Certification
- Microsoft Technology Associates – Windows OS Fundamentals
- Microsoft - Networking Fundamentals
Key Qualifications
- Responsible for monitoring, reviewing, and interpreting security alerts and notifications, while providing initial response, analysis, and case management.
- Skilled in installing firewalls, antivirus software, and removing spyware/malware, with expertise in troubleshooting related issues.
- Capable of assessing and recommending IT security tools, procedures, and practices to safeguard information assets.
- Skilled in team leadership, project management, and logistics, with strengths in conflict resolution, financial analysis, and community engagement. Highly organized, adaptable, and effective in communication and time management.
Timeline
Membership Director and Concierge Specialist
Out of Office Garage
06.2023 - Current
Warehouse Operations Manager
Platinum Motorcars
10.2021 - Current
Bachelor of Science - Information Technology and Security with Concentration in Information Assurance and Cybersecurity
Baker College
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