
Information Technology graduate with a concentration in Information Assurance and Cybersecurity. Hands-on experience with system troubleshooting, networking fundamentals, and digital forensics through academic projects and technical coursework. Proven problem-solving and operational leadership experience managing complex workflows and logistics. Seeking an entry-level IT or technical support role where analytical skills and technical knowledge can support system performance and security.
- Manage warehouse operations including inventory control, logistics coordination, and order fulfillment processes.
- Implement improved inventory tracking procedures that increased operational efficiency and reduced fulfillment errors.
- Coordinate daily workflow to ensure accurate product handling and timely deliveries.
- Monitor inventory levels and maintain organized storage systems.
- Train and supervise team members on operational procedures and safety protocols.
- Developed client engagement strategies and personalized services for high-value clientele.
- Managed relationships with 80+ members while coordinating services with external vendors.
- Delivered customized solutions to improve client satisfaction and retention.
- Streamlined internal communication between service teams and management.
Operating Systems
Windows 7, Windows 8, Windows 10
Networking
LAN / WAN fundamentals
Routers and basic network configuration
Firewall fundamentals
Security Tools
Antivirus and anti-malware tools
Spyware detection and removal
Security alert monitoring
Technical Knowledge
Python (basic)
HTML
Hardware & software troubleshooting
Other Skills
Data analysis
Inventory management systems
Project coordination
Process optimization
Microsoft Technology Associate (MTA) – Windows OS Fundamentals
Microsoft Technology Associate (MTA) – Networking Fundamentals