Blake Grice
Hunnewell,Missouri
Summary
Dynamic manager experienced in leading collision repair operations. Skilled in optimizing resources, implementing quality control measures, and fostering effective communication. Committed to delivering high standards of service while driving operational efficiency. Results-driven professional with a strong background in managing daily operations of a collision repair shop. Known for enhancing customer experiences and operational workflows, leveraging team leadership and effective problem-solving to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Manager
JC Collision Repair
Monroe City, MO
09.2021 - Current
- Managed daily operations of collision repair shop to ensure efficient workflow.
- Coordinated scheduling of repair jobs to optimize shop resources.
- Oversaw inventory management, ensuring availability of necessary parts and materials.
- Implemented quality control measures to maintain high standards in repairs.
- Communicated with customers to understand their needs and provide service updates.
- Developed staff schedules to align with shop demands and employee availability.
- Resolved customer concerns promptly to enhance overall satisfaction with services provided.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assessed vehicle damage and estimated repair costs for customer claims.
- Prepared detailed estimates using industry-standard software for accuracy and efficiency.
- Communicated directly with clients to explain repair processes and timelines.
- Maintained relationships with vendors to source parts for repairs effectively.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
Collision Repair Technician
JC Collision Repair
Monroe City, MO
05.2015 - 09.2021
- Inspected vehicles for damage and assessed repair needs.
- Documented repair processes and parts used for each vehicle.
- Operated presses to realign structural components with various levels of damage.
- Installed new or repaired parts using hand tools or power tools as required.
- Repaired or replaced parts such as bumpers, fenders, doors, windows, frames, radiators, grills, headlights.
- Tested fitted parts for proper fitment prior to final assembly.
- Applied primers and sealers prior to painting in order to ensure proper adhesion of the finish coat.
- Replaced or repaired parts to complete daily work orders on vehicles.
Education
High School Diploma -
Monroe City R-1
Monroe City 05-2013
Skills
- Workflow optimization
- Quality control
- Cost management
- Inventory management
- Repair estimation
- Vehicle inspection
- Problem solving
- Effective communication
Timeline
Manager
JC Collision Repair
09.2021 - Current
Collision Repair Technician
JC Collision Repair
05.2015 - 09.2021
High School Diploma -
Monroe City R-1