Summary
Overview
Work History
Education
Skills
Additional Information - Languages
Timeline
Generic

MELINDA GOMEZ

PICKENS

Summary

Bringing interpersonal communication and time management skills to the table. Staff, resource, and day-to-day operations are well-coordinated by this expert. [Skill] and [Skill] are key strengths in the operation and implementation of office and customer management systems. Team player who is methodical and detail-oriented and has expertise in [Area of expertise]. Detail-oriented [Job Title] motivated to contribute [Type] and [Type] skills to growth-oriented positions.

Overview

11
11
years of professional experience

Work History

Manager

Auto Money Title Loans
Greenville
04.2025 - Current
  • Managed daily operations of title loan services for customer satisfaction.
  • Supervised staff to ensure compliance with lending regulations and company policies.
  • Developed training programs to enhance employee performance and service quality.
  • Coordinated loan processing activities to streamline workflow and efficiency.
  • Oversaw financial transactions to maintain accuracy and integrity in records.
  • Analyzed market trends to inform product offerings and competitive positioning.
  • Fostered a positive team environment through effective communication and leadership skills.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance reviews for team members.

OFFICE MANAGER

MAULDIN FINANCIAL SERVICES
Mauldin
03.2018 - Current
  • Deal with clients and their service requests, as well as paperwork.
  • All employee files, training files, and confidential files were created and maintained by me.
  • Managed schedules and coordinated special projects.
  • Improved team collaboration by preparing meeting materials and taking thorough notes to distribute to stakeholders.
  • Maintained professional relationships with all accounts receivables and collection agents for all vendors.
  • Keep track of all office expenses and industry regulations.
  • Assign and supervise clerical and secretarial tasks.
  • Evaluated employee records and productivity to complete over [Number] employee [Timeframe] evaluations.
  • Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Ensured maximum program efficiency through collaboration with internal teams and the development of positive community relationships.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Make use of all office equipment to complete various tasks that keep the office running smoothly.
  • Was in charge of a [Number]-employee [Type] office, supervising employees and boosting productivity and efficiency.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Am in charge of the office staff.
  • Answered all incoming e-mails, phone calls, and website inquiries.
  • Used advanced skills and training to help multiple departments with their operational needs.
  • Handled client correspondence and kept track of records to keep the office running smoothly.
  • Met quotas for productivity and accuracy of work that were difficult to meet.
  • Trained [Number] new employees on company procedures while also managing [Number] employees to ensure maximum output.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments, and tracking records and documents.
  • Improved the payment collection, accounts payable/receivable, deposit, and recordkeeping systems.
  • Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
  • Recruited, hired, trained, and supervised [Number] employees, as well as implementing a mentoring program that increased employee engagement.

General Manager

TitleMax Title Loans
Greenville
03.2023 - 05.2024
  • Oversaw daily operations of title loan processes and customer service.
  • Managed team performance and provided training to enhance skills.
  • Developed and implemented operational policies to streamline workflows.
  • Ensured compliance with state regulations and company standards.
  • Coordinated marketing strategies to increase customer engagement and awareness.
  • Analyzed financial reports to identify trends and improve profitability.
  • Enhanced customer relationships by resolving issues promptly and effectively.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Assistant Manager

Flight Finance
Easley
02.2014 - 03.2018
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Worked with the team to improve efficiency on various projects.
  • Interacted with customers to assess their needs and recommend products or services.
  • Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
  • Coordinated with other departments to ensure consistency.
  • Nurtured client relationships in order to gain new clients and increase revenue.
  • I'm in charge of maintaining professional relationships with suppliers and customers.
  • Analyze customer feedback and make recommendations for how to improve processes and service levels.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Met or exceeded monthly sales goals by up to [Number]% as team leader.
  • Advanced to keyholder and assistant manager-in-charge in the absence of the manager.
  • Provided excellent customer service in a timely manner.
  • Looked over sales and gross profit reports to see what options there were for expanding the market.
  • Communication with customers.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Ensure that all account opening forms and customer instructions are error-free.
  • Improved service quality and increased sales by gaining a thorough understanding of the company's products and services.
  • Provided senior management with [Timeframe] reports to aid in business decision-making and planning.
  • Coached a [Number]-person sales team on how to use effective sales techniques and provide excellent customer service.

Office Administrator

Carolina Creative Products - CCP
Greenville
02.2014 - 12.2016
  • Kept track of office supplies and restocked low items to keep team members on task and productive.
  • Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
  • Assisted with program, meeting, and event logistics, such as room reservations, agenda preparation, and calendar maintenance.
  • Aided office productivity by coordinating personnel schedules, ensuring quality, and improving procedures.
  • Collaborated with upper management to complete complex projects on time and on budget.
  • Created accurate [Type] documentation and organized resources to ensure that changes were implemented smoothly.
  • Helped train temporary workers for special projects, ensuring their readiness, service quality, and efficiency.
  • Used advanced administrative and analytical skills in charge of day-to-day operational activities.
  • Played a key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • I'm in charge of assisting the Project Manager with day-to-day project administration tasks, such as project filling and document submission to the customer.
  • I am also Bilingual fluent in Spanish/English language, speaking, reading, and writing.

Education

GED -

Pickens High School
Pickens, SC
01.2001

Skills

  • Expense reporting
  • Presentation design
  • Administrative support
  • Mail handling
  • Workflow planning
  • Office management
  • Contract negotiations
  • Regulatory compliance
  • Team standards
  • Staff management
  • Team Leadership
  • Credit and collections
  • Documentation and control
  • Relationship building
  • Deadline driven
  • Clerical support
  • Business Strategy
  • Data entry
  • Friendly nature
  • Team building
  • Office administration
  • Microsoft Office expertise
  • Technical support
  • Sorting and labeling
  • Excellent multi-tasking ability
  • Customer service
  • Organizational skills
  • Program management
  • Clear oral/written communication
  • Loan processing
  • Customer service management
  • Staff training
  • Operational management
  • Workflow optimization
  • Team performance enhancement
  • Problem solving
  • Effective communication
  • Leadership development
  • Employee coaching
  • Performance evaluation
  • Disciplinary techniques
  • Policy implementation
  • Sales techniques
  • Complex Problem-solving
  • Verbal and written communication

Additional Information - Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Manager

Auto Money Title Loans
04.2025 - Current

General Manager

TitleMax Title Loans
03.2023 - 05.2024

OFFICE MANAGER

MAULDIN FINANCIAL SERVICES
03.2018 - Current

Assistant Manager

Flight Finance
02.2014 - 03.2018

Office Administrator

Carolina Creative Products - CCP
02.2014 - 12.2016

GED -

Pickens High School

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