Barbara Cannon
Goose Creek,SC
Summary
Dynamic customer service professional with a proven track record at Auto Money Title Loans, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and data entry, I excel in high-pressure environments, ensuring customer satisfaction and efficient payment processing. Committed to continuous improvement and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Auto Money Title Loans
06.2022 - 10.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Hawthorne Suites
01.2017 - 08.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for all guests.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated visitor access by verifying appointments and maintaining a secure environment.
- Organized office supplies and equipment, ensuring availability for daily operations.
Customer Service Representative
Appleone
10.2020 - 06.2022
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Newberry High Schoo;
Newberry, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasker
- Payment processing
Timeline
Customer Service Representative
Auto Money Title Loans
06.2022 - 10.2025
Customer Service Representative
Appleone
10.2020 - 06.2022
Front Desk Receptionist
Hawthorne Suites
01.2017 - 08.2022
GED -
Newberry High Schoo;