Nicole Hatcher
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Time management skills. Customer service skills. Professional phone skills. Attention to detail.
Overview
29
29
years of professional experience
Work History
Manager
Rebel
Riverview, FL
08.2019 - 09.2025
- Supervised daily operations to ensure team efficiency and productivity.
- Implemented training programs to enhance employee skills and performance.
- Coordinated team scheduling to optimize resource allocation and workflow.
- Analyzed operational processes to identify areas for improvement and innovation.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory levels and maintained stock accuracy across multiple locations.
- Conducted regular audits to identify discrepancies and ensure compliance with inventory protocols.
- Coordinated with suppliers to streamline ordering and receiving processes efficiently.
- Coordinated inventory, stocking and ordering.
- Created reports detailing sales performance metrics.
- Prepared accurate reports on sales activity.
- Prepared and submitted financial and inventory reports to supervisor for review.
Dispatcher
Kablelink
Tampa, Florida
09.2012 - 10.2014
- Coordinated dispatch operations for efficient service delivery across multiple routes.
- Managed communication between drivers and clients to ensure timely updates.
- Utilized routing software to optimize delivery schedules and minimize delays.
Dispatch Supervisor/Payroll Administrator
C.T.I.S
Tampa, FL
08.1996 - 07.2008
- Supervised daily dispatch operations and coordinated team schedules.
- Managed communication between drivers and clients to ensure timely deliveries.
- Trained new dispatch staff on company protocols and software systems.
- Process payroll using automated systems for accuracy and efficiency.
- Maintain employee records and ensure data integrity in payroll systems.
- Coordinate with HR to resolve payroll discrepancies and employee inquiries.
- Resolved discrepancies between payroll records and employee inquiries.
- Provided information by answering employee questions about payroll-related matters.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Ensured compliance with all applicable federal, state, local laws related to payroll administration.
- Assisted in the development of payroll policies and procedures to improve efficiency.
Education
Cental
West Allis, WISkills
- Team management
- Employee training
- Operational analysis
- Inventory management
- Customer service
- Problem solving
- Data reporting
- Workflow optimization
- Scheduling efficiency
- Work well and efficiently with a team or alone
- Conflict resolution
- Shift scheduling
- Recruiting and interviewing
- Customer service optimization
- System documentation
- Customer communications
- Call control skills
- Professional phone voice
- Calm disposition
- Verbal and written communication
References
References available upon request.
Timeline
Manager
Rebel
08.2019 - 09.2025
Dispatcher
Kablelink
09.2012 - 10.2014
Dispatch Supervisor/Payroll Administrator
C.T.I.S
08.1996 - 07.2008
Cental