Summary
Overview
Work History
Education
Skills
Timeline
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Blake Gromley

Blake Gromley

North East,PA

Summary

Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.

Overview

7
7
years of professional experience

Work History

Service Attendant

Burger King
04.2024 - Current
  • Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
  • Collaborated with team members to improve overall service efficiency and achieve shared goals.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
  • Asked customers for confirmation of meal satisfaction.
  • Maintained clean and professional appearance during work shift.
  • Provided exceptional customer support by addressing needs quickly and professionally.
  • Managed cash transactions accurately, maintaining financial security within the workplace.

Security Officer

Presque Isle Downs
11.2021 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Personal Care Assistant

Voices For Independence
01.2019 - 01.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.

Intern

Erie Art Museum
01.2017 - 01.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Created digital image files for use in digital and traditional printing methods.
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.

Education

Associate Degree in Graphic Design - Graphic Design

Erie Institute of Technology Inc
Erie, PA
08.2019

High School Diploma -

Harbor Creek Senior High School
Harborcreek, PA
05.2018

Art And Design Certificate - Art And Design For Buisness

Erie County Technical School
Erie, PA
05.2018

Skills

  • Strong Work Ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Cash handling expertise
  • Up-selling abilities
  • Customer Service
  • Teamwork and Collaboration
  • Punctual and Reliable
  • Customer service and assistance
  • Professional Appearance
  • POS System Operation

Timeline

Service Attendant

Burger King
04.2024 - Current

Security Officer

Presque Isle Downs
11.2021 - 04.2023

Personal Care Assistant

Voices For Independence
01.2019 - 01.2020

Intern

Erie Art Museum
01.2017 - 01.2019

Associate Degree in Graphic Design - Graphic Design

Erie Institute of Technology Inc

High School Diploma -

Harbor Creek Senior High School

Art And Design Certificate - Art And Design For Buisness

Erie County Technical School

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Blake Gromley