BLAKE HALL
Sales/Management/Customer Service
Lake City,AR
Summary
Well-qualified Manager/Real Estate Agent/Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Always motivated to learn and grow in whatever industry my path takes me into.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
Work History
Customer Service Representative
FMH Conveyors
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Order Management including purchase orders, parts orders, invoices, quotes for service, and part documentation.
- Provides account support for key customers reviewing contracts, invoicing, and specific agreements.
- Provides post services and aftermarket sales/research of spare parts and service.
- Coordinates projects, schedules, and logistics for key accounts.
- Efficient with handling warranty issues and tracking costs working with procurement on back charging suppliers to recoup warranty costs.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Vast knowledge of Salesforce and Epicor ERP systems.
Real Estate Agent
ERA Doty Real Estate
02.2021 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media and real estate guides.
- Negotiated, facilitated and managed real estate transactions to raise by business in 2022 by 15%.
- Maintained connections with clients to encourage repeat business and referrals.
- Assisted clients in financial planning for purchase.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Delivery Driver
Fed Ex Ground
08.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
ISSA Certified Personal Trainer
Workout Anytime Southwest Drive
05.2023 - 11.2023
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Assisted clients with personal fitness goals through realistic objectives.
Bank Teller
Focus Bank
10.2022 - 05.2023
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Manager
Hijinx Family Entertainment Center
01.2019 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sr. Shift Leader
Hijinx Family Entertainment Center
06.2017 - 01.2019
- Encouraged and motivated staff to achieve challenging objectives in fast-paced environments.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Worked flexible hours across night, weekend and holiday shifts.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Sales Associate
Hijinx Family Entertainment Center
08.2014 - 08.2016
- Engaged with customers to build rapport and loyalty..
- Solved customer challenges by offering relevant services.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Science - General Studies
Arkansas State University
Jonesboro, AR 08.2016 - 05.2020
Associate of Applied Science - Health Sciences
Arkansas State University
Jonesboro, AR 08.2016 - 05.2019
High School Diploma -
Riverside High School
Lake City, AR 08.2004 - 05.2016
Skills
Customer service
Additional Information
I have been in the Jonesboro, Arkansas area my entire life. I was born in Jonesboro and I have lived in Lake City for practically my entire life. Being from a small town and growing up in a southern family, I am a strong family man and I always put family first.
Currently, on my own time and money, I am taking Lean Six Sigma Educational Opportunities to further my knowledge with lean manufacturing.
Hobbies and Interests
- Going to the gym
- Bowling
- Playing Golf
- Playing Mens Softball
- Going on family vacations
- Spending time with my dogs and walking them at Craighead Forest Park
Timeline
Customer Service Representative
FMH Conveyors
03.2024 - Current
Delivery Driver
Fed Ex Ground
08.2023 - 12.2023
ISSA Certified Personal Trainer
Workout Anytime Southwest Drive
05.2023 - 11.2023
Bank Teller
Focus Bank
10.2022 - 05.2023
Real Estate Agent
ERA Doty Real Estate
02.2021 - Current
Manager
Hijinx Family Entertainment Center
01.2019 - 01.2022
Sr. Shift Leader
Hijinx Family Entertainment Center
06.2017 - 01.2019
Bachelor of Science - General Studies
Arkansas State University
08.2016 - 05.2020
Associate of Applied Science - Health Sciences
Arkansas State University
08.2016 - 05.2019
Sales Associate
Hijinx Family Entertainment Center
08.2014 - 08.2016
High School Diploma -
Riverside High School
08.2004 - 05.2016
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