Blake Harris
Dallas
Summary
Customer-focused professional with over six years in fast-paced environments, delivering exceptional service. Expertise in resolving concerns efficiently and building rapport, contributing to high customer satisfaction. Collaborates with team members to enhance operations and maintain a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
HMSHost International
Dallas
07.2019 - Current
- Provide outstanding customer service in a fast-paced airport environment by greeting customers with professionalism and courtesy.
- Handled customer complaints calmly and professionally, providing timely solutions that increased customer satisfaction.
- Assisted customers with product selection, answered questions, and resolved concerns, enhancing overall customer experience.
- Built positive relationships with customers through friendly, personalized service, fostering loyalty and repeat business.
- Process cash, credit, and mobile payments accurately while maintaining excellent attention to detail.
- Follow company policies and safety procedures while maintaining quality service standards.
- Educated new staff on service standards and operational practices.
Education
High School Diploma -
Legacy Preparatory Charter Academy
Mesquite, Texas05-2018
Skills
- Exceptional Customer Service
- Customer Relations
- Complaint Resolution
- Conflict Resolution
- Active Listening
- Verbal and Written Communication
- Cash Handling & POS Systems
- Problem Solving
- Team Collaboration
- Time Management
- Multitasking
- Computer Proficiency
- Attention to Detail
- Professionalism
- Safety and Sanitation Standards
- Dependability
- Adaptability
Timeline
Customer Service Associate
HMSHost International
07.2019 - Current
High School Diploma -
Legacy Preparatory Charter Academy