Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Bill Pearce Motors Inc.
Reno
08.2024 - 03.2026
Assisted customers in selecting vehicles that fit their needs and preferences.
Maintained knowledge of vehicle features, specifications, and pricing.
Provided exceptional customer service to enhance overall shopping experience.
BDC Sales Manager
United Nissan
Reno
06.2022 - 08.2023
Managed inbound and outbound customer communications to enhance satisfaction.
Oversaw team performance and provided coaching to improve sales techniques.
Analyzed customer data to identify trends and adjust strategies accordingly.
Facilitated training sessions for new team members on sales processes and tools.
Utilized CRM software to track interactions and manage customer relationships efficiently.
Monitored competitor activities and developed plans to stay ahead of the competition.
Created reports detailing BDC sales activity including total number of calls made per day, week, month as well as total number of vehicles sold.
Sales Director
Reno Buick GMC Cadillac
Reno
05.2021 - 06.2022
Developed sales strategies to enhance customer engagement and satisfaction.
Collaborated with marketing to create effective promotional campaigns for vehicle sales.
Trained and mentored sales team on best practices and product knowledge.
Managed a team of sales personnel to ensure performance goals were met or exceeded.
Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
Developed and implemented sales strategies to maximize revenue growth.
Used Car Sales Manager
Airpark Dodge Chrysler Jeep
Scottsdale
02.2020 - 04.2021
Managed used car inventory and ensured accurate pricing strategies.
Trained and mentored sales staff to enhance customer service skills.
Developed promotional campaigns to increase used car sales visibility.
Collaborated with the service department to ensure vehicle quality standards.
Conducted performance reviews and provided feedback to team members.
Negotiated trade-ins and purchase prices with customers.
Created marketing strategies to promote used car sales in local area markets.
Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
Sales Manager
Jim Marsh Kia
Las Vegas
03.2016 - 01.2021
Developed sales strategies to enhance customer engagement and increase market share.
Trained and mentored sales staff on effective techniques and product knowledge.
Analyzed market trends to identify opportunities for business growth and expansion.
Education
Bachelor of Arts - Philosophy And Political Science
University of Nevada
Reno, NV
08.1985 - 12.1989
Skills
Customer relationship management
Vehicle inspections
Sales strategy development
CRM utilization
Timeline
Sales Associate
Bill Pearce Motors Inc.
08.2024 - 03.2026
BDC Sales Manager
United Nissan
06.2022 - 08.2023
Sales Director
Reno Buick GMC Cadillac
05.2021 - 06.2022
Used Car Sales Manager
Airpark Dodge Chrysler Jeep
02.2020 - 04.2021
Sales Manager
Jim Marsh Kia
03.2016 - 01.2021
Bachelor of Arts - Philosophy And Political Science