Summary
Overview
Work History
Education
Skills
Timeline
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Blake Holmes

Mt. Washington,Kentucky

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Tattoo Artist

Self Employed
04.2022 - Current
  • Designed custom tattoo artwork based on client consultations and preferences.
  • Executed intricate tattoo designs using advanced techniques and tools for optimal results.
  • Maintained high standards of cleanliness and sanitation in work area to ensure client safety.
  • Educated clients on post-tattoo care practices to promote healing and satisfaction.
  • Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.

Customer Service Representative

Two Brothers Contracting
05.2013 - 04.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing orders and handling returns, ensuring customer satisfaction.
  • Documented customer interactions accurately in CRM system for future reference.
  • Collaborated with team members to improve service delivery processes and enhance efficiency.
  • Managed multiple customer accounts, providing personalized support and follow-up.
  • Maintained a positive attitude while managing high volumes of calls during peak times.

Scrub Tech

Norton Healthcare
06.2011 - 05.2013
  • Prepared surgical instruments and supplies for various procedures to ensure operational readiness.
  • Assisted in maintaining sterile environments, adhering to infection control protocols during surgeries.
  • Collaborated with surgical teams to streamline processes and enhance efficiency in operating rooms.
  • Monitored equipment functionality and reported issues promptly to maintain optimal performance.
  • Supported surgeons by anticipating needs, ensuring smooth workflow throughout surgical procedures.

Education

High School Diploma -

North Bullitt High School
Shepherdsville, KY
03-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Product knowledge
  • Documentation

Timeline

Tattoo Artist

Self Employed
04.2022 - Current

Customer Service Representative

Two Brothers Contracting
05.2013 - 04.2022

Scrub Tech

Norton Healthcare
06.2011 - 05.2013

High School Diploma -

North Bullitt High School

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