Blake Howard
Grand Rapids,MI
Summary
Driven leader experienced at analyzing problems and discovering new efficient processes. Detail oriented individual with strong multi tasking skills. 4+ years of office experience in all faucets of the business.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Lumbermen's Inc.
10.2022 - Current
- Production scheduler for two different divisions of Lumbermen's
- Provided direction and guidance to production leads to achieve customer dates
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to give better visibility of upcoming work.
- Retained my roles and tasks I had as a job coordinator
Job Coordinator
Lumbermen's Inc.
12.2019 - 10.2022
- Acquired key accounts, multi-family projects, purchase order costing, production scheduling, purchasing, and quality for laminate countertops
- Maintained my role in quoting and order entry for laminate countertops
- Developed and maintained successful relationships with vendors and suppliers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall office efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Courtesy Team
S.A.F.E. Management
08.2019 - 12.2020
- Specialized in crowd management in proactively and quickly mobilizing to respond to various situations to hopefully eliminate potential issues
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Customer Service Representative
Lumbermen's Inc.
08.2019 - 12.2019
- Specialized in quoting and order entry for laminate countertops
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Kinesiology Major And Business Minor
Calvin College
Grand Rapids, MI05.2019
Skills
- Materials Planning and Logistics
- Project Management
- Scheduling
- Analyzing Data
- Strategic Planning
- Microsoft Office
Timeline
Operations Coordinator
Lumbermen's Inc.
10.2022 - Current
Job Coordinator
Lumbermen's Inc.
12.2019 - 10.2022
Courtesy Team
S.A.F.E. Management
08.2019 - 12.2020
Customer Service Representative
Lumbermen's Inc.
08.2019 - 12.2019
Bachelor of Science - Kinesiology Major And Business Minor
Calvin College
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