Blake Jennings
Elder's Ace Hardware
KNOXVILLE,TN
1
Certification
5
years of professional experience
Team Leader with skills in staff training, performance improvement, and client service. Efficient at setting clear goals and using key performance indicators from the analytics dashboard to drive team success and enhance customer satisfaction.
Work History
Team Leader/B2B Sales Representative
5 Years- Led team in daily operations, ensuring optimal workflow and customer satisfaction.
- Mentored new employees on product knowledge and store procedures, enhancing team performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Built and maintained strong customer relationships, leading to repeat business and referrals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Marina Dock Hand
1 Year 5 Months- Organized and cleaned dock areas to create a welcoming environment for guests.
- Supported fuel operations by accurately dispensing fuel and adhering to safety protocols.
- Collaborated with team members to streamline daily operations, improving overall service delivery at the marina.
- Educated customers on local boating regulations and guidelines for safe navigation within the area.
Education
High School Diploma
Skills
Account management
Client service
Performance metrics
Goal management
Activity management
Sales strategy
Daily oversight
Staff training
Leading team meetings
Reporting documentation
Cash handling
Accomplishments
- Achieved substantial (30%) B2B sales growth YTD in 2026 by utilizing Compass for customer segmentation.
- Honorable mention for outstanding Team Leader in 2025.
Certification
- STIHL Bronze Certified & Silver Prerequisite Class
Timeline
Team Leader/B2B Sales Representative
Elder's Ace Hardware
08.2021 - CurrentRead More
Marina Dock Hand
Norris Dam Marina
04.2021 - 09.2022Read More
Powell High School
High School Diploma
Read More